Role Description:

Infosys is seeking a Manager, Client Services (MCS) to lead and grow a substantial IT services business within the Utilities sector in Australia.

The Manager, Client Services will be based in Sydney and is responsible for managing existing clients and acquiring new clients in the region. The MCS works together with their manager (Senior MCS/Group MCS) to build sector plans and is responsible for client management and all client interfaces within the assigned account / prospect scope.

Roles and Responsibilities:
Develop and present proactive proposals to the clients/prospects in line with sector strategy
Engage the relevant internal Infosys teams and service lines team to developing solutions
Handle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in place
Set and manage client expectations ensuring robust client satisfaction

Skills /Competencies

Essential:
Tertiary Qualification in IT / Computer Science / related discipline.

Preferred:
Strong sales/relationship management/account management experience
Track record of interacting and building relationships with Head-off,



Executive and CXO level client contacts
Significant business development and project management experience
Significant experience in IT Services experience including strong Global Delivery Model experience
Ability to position industry insights as they pertain to client needs & requirements
Deeply understand their client's business challenges, and provide thought leadership in addressing these issues
Experience in Technology Consulting for utilities sector
Hands-on experience with proposal creation and leading proposal presentations
Solid leadership, interpersonal, communication and presentation skills
Wide variety of IT and business consulting engagement experience
Commercially savvy/understands contracts, MSAs, Multiple pricing models
Strong Negotiation skills
Robust network of connections within the utilities sector in Australia

Additional Skills:
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and problem-solving skills.

📌 Manager, Client Services Mcs New South Wales (Australia)
🏢 Infosys APAC
📍 Australia