About the role

You'll manage a portfolio of founders, coach them through business problems and follow up on what they commit to doing. You'll also handle renewals and upgrades when there's a explicit reason for a client to continue or expand their work with us. You need to be able to look at a founder's numbers, ask the right questions and make a recommendation you can explain. A positive session ends with specific actions and deadlines. The work continues between calls.

Key responsibilities
Run a 30-minute advisory session with each client every 10 to 14 days
Review inquiries, appointments booked, attendance, sales conversion and cash collected to identify where the client needs to improve
Agree on two or three actions, assign deadlines and follow up on progress
Support clients in Slack between sessions and address missed appointments or stalled work




Coordinate with the delivery team and CS administrator so client assets are completed, launched and used
Manage renewal and upgrade conversations, including the sale when the next step fits the client's needs
Keep client notes, next steps and risks current, and raise issues early

About you
Able to look at a founder's numbers, ask the right questions and make a recommendation you can explain

About us

Our client provides business advisory services to founders of coaching, consulting, education and qualified service businesses. They help clients identify what's holding back growth and improve their sales and marketing. The delivery team builds the ads, videos and landing pages that support that work.

📌 Client Success Manager, Business Advisory Gold Coast
🏢 Closers.io
📍 Gold Coast