Hybrid Customer Operations Lead, Claims & Experience Sydney (Australia)

Hybrid Customer Operations Lead, Claims & Experience Sydney (Australia)

31 Oct
|
Fetch Pet
|
Australia

31 Oct

Fetch Pet

Australia

Fetch seeks a Customer Operations Lead, Claims in Sydney (Hybrid) or Remote. Lead the team delivering pet treatment support and claims experience with care, speed and fairness. Build the system, coach teams, and partner with Product/Engineering to fix journeys and design effective human+AI workflows.

You’ll shape end-to-end journeys across vets and stakeholders, maintain high standards, and drive continuous improvement with robust operating discipline.
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📌 Hybrid Customer Operations Lead, Claims & Experience Sydney (Australia)
🏢 Fetch Pet
📍 Australia

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