Customer Service Specialist

Location: Sydney

Salary: $70,000 + Super – Versatile (Annual Salary reviews)
3 Wellbeing Days annually after probation
Career progression and development opportunities (All current leaders have worked their way up)

Your Day-to-Day
Conduct client consultations via phone and Zoom.
Assess eligibility and gather detailed client information.
Explain the claims process and guide clients through next steps.
Manage documentation, forms and claims administration.
Liaise with hearing service providers and other stakeholders.
Maintain accurate CRM and internal system records.
Assist with managing claims and legal-style case files.

What We’re Looking For
At least 12 months of experience in a Customer Service capacity.
Exceptional communication skills and ability to build rapport quickly.
Confidence handling sensitive conversations.
Robust administrative skills and attention to detail.
Comfortable learning recent systems and CRM platforms.
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