Cairns City Pharmacy is seeking a motivated, enthusiastic, and results-driven Retail Manager to lead the retail team, oversee daily operations, and contribute to the pharmacy's growth and success.

Key responsibilities
Lead, motivate, supervise, and train retail staff to maintain high performance standards
Conduct job interviews, select and hire recent employees, and manage staff onboarding
Work towards and achieve set KPIs, including sales targets, customer service standards, and operational performance
Oversee the smooth running of the pharmacy's front-of-shop operations
Manage inventory, stock ordering, replenishment, and stock control
Maintain attractive product displays, promotional campaigns, and store presentation
Ensure exceptional customer service and professionally resolve customer concerns
Identify opportunities to increase sales, improve efficiency, and contribute to the pharmacy's success
Organise staff schedules and ensure appropriate coverage

About you




Previous retail or management experience is preferred but not essential
Strong leadership, communication, and organisational skills
Ability to work towards and achieve Key Performance Indicators (KPIs)
Customer-focused with a positive and proactive attitude
Ability to motivate, train, and manage a team
Strong problem-solving skills and attention to detail
Willingness to learn and take on new responsibilities

About us
Cairns City Pharmacy is a community-focused pharmacy located in the heart of Cairns. We pride ourselves on delivering exceptional customer service and quality healthcare products.
Supportive and friendly working setting
Opportunities for growth opportunities and professional development
Employee discounts on pharmacy products
Opportunity to take ownership of the retail department and make a real impact on the business
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