The Customer Service & Workshop Support is responsible for providing a skilled and welcoming customer experience while ensuring the smooth daily operation of the workshop.

The flexible schedule position combines customer service, administration, job scheduling and hands-on workshop support. The successful employee will be trusted to independently manage routine daily operations, communicate with technicians and customers, and ensure vehicles progress efficiently from initial enquiry through to final handover.

NO EXPERIENCE NECESSARY - ALL TRAINING PROVIDED

Key responsibilities
Answer incoming telephone calls and customer enquiries
Respond to email, website and social media enquiries
Provide accurate quotes using approved pricing guides
Convert enquiries into confirmed bookings
Manage the ServiceM8 booking calendar
Create and maintain accurate customer and vehicle records
Confirm bookings and send appointment reminders
Prepare job cards and customer documentation
Process invoices, customer payments and receipts




Coordinate vehicle arrivals and technician job allocations within approved priorities

About you
Strong customer service and communication skills
Confident computer and administration skills
Ability to organize multiple jobs and changing priorities
Attention to detail and accurate recordkeeping
Ability to work independently
Professional and friendly manner
Willingness to perform practical workshop duties
Current driver's license appropriate for vehicles you are authorized to move
Commitment to workplace safety and customer vehicle care

About us

Emerald Tint & Protect is located in Emerald, Queensland. We are a family run business with a vision for growth and we are looking for the right team members who will embody our culture and come along on the journey with us. We are a respectful, adaptable and appreciative employer.
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📌 Customer Service / Workshop Support Emerald
🏢 Emerald Tint and Protect
📍 Emerald