ROLE DETAILS
$40 per hour + super
Sydney CBD
Immediate start
Office-based role
Minimum 1-month contract with potential to extend

ABOUT THE COMPANY

Join a leading Australian financial services organisation with a strong reputation for delivering customer-focused lending solutions. Operating in a fast-paced and collaborative environment, this business is committed to helping customers navigate financial challenges while maintaining exceptional service standards. You'll be joining a supportive team that values accountability, resilience and professional development.

ABOUT THE ROLE

This is a fantastic prospect for an experienced Collections Officer to hit the ground running in a busy, high-volume workplace. Reporting to the Collections Manager, you'll play a key role in supporting customers with overdue accounts, negotiating suitable repayment arrangements and contributing to overall collections performance. Working alongside an energetic and driven team, you'll be trusted to manage customer interactions with empathy and professionalism while achieving collection targets.

DUTIES
Conduct outbound calls to recover overdue payments
Negotiate and establish suitable repayment plans with customers




Manage inbound enquiries from customers in arrears
Send collections documentation and correspondence as required
Maintain accurate customer records and account notes
Investigate account information and assist with skip tracing activities where required
Build positive customer relationships while achieving collection outcomes
Work efficiently in a fast-paced, high-volume environment

SKILLS & EXPERIENCE
Skip tracing experience required.
Previous collections experience within a financial services or related environment
Strong negotiation, communication and conflict-resolution skills
Ability to manage high call volumes and work to targets
Excellent attention to detail and administrative skills
Strong problem-solving abilities and customer-focused approach
Ability to learn quickly and adapt to changing priorities

BENEFITS
Competitive hourly rate of $35-$40 per hour + super
Immediate start opportunity
Convenient Sydney CBD location
Gain experience with a well-established financial services organisation
Collaborative and supportive team setting
Potential contract extension for strong performers

📌 Collections Officer Sydney (Australia)
🏢 lotuspeople.com.au
📍 Australia