Urgent prospect in Rapid moving business in Western Sydney

Your current company is a growing business in Western Sydney looking to employ a customer care professional with a background in warranty and service.
Your current role will include but will not be limited to:
Handle after-purchase repair requests and warranty claims in compliance with company policies.
Assess issues, conduct, investigate & damage evaluations.
Arrange technician service runs and manage customer appointment bookings
Liaise with repair agents to arrange inspection & repair
Follow up on service outcomes and promptly update customer and stores
Investigate complex issues and collaborate with manager to achieve the best solution
Track service parts and monitor repair progress to ensure timely resolution.
Communicate with manufacturers regarding service quality issues




Identify recurring issues and suggest improvement to warranty policies or repair processes
Service as the primary point of contact for warranty and repair enquiries via phone and email
Resolve escalated customer complaints with a solutions-oriented approach

What you'll need to succeed
Similar experience in a high-volume environment. Ability to commit to an office-based role for 5 days.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Warranty & Service Coordinator Sydney (Australia)
🏢 Hays
📍 Australia