NDIS Rostering & Administrative Support Specialist

Join Outsourcey and be part of our mission to revolutionize global talent expansion We connect businesses with dedicated full-time teams in the Philippines, offering cost-effective solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together

Profile Requirements:
Experience in NDIS, aged care or disability services administration is highly regarded
Experience in rostering, scheduling and workforce coordination ideally in a care or community services setting
Proficient in care management or rostering software and Microsoft Office Suite
Excellent written and verbal English communication skills for liaising with participants, families and external stakeholders
High attention to detail with the ability to manage compliance documentation accurately and to deadline
Reliable, self-motivated and able to work independently with minimal supervision during Australian business hours
Stable internet connection and professional home office setup

Core responsibilities:
Manage and coordinate complex rostering and scheduling for 40+ support workers and assistant nurses across NDIS, aged care, and veterans services




Process and maintain NDIS documentation, care plans, support agreements and compliance paperwork
Handle participant onboarding administration including referrals, intake forms and service agreements
Monitor and action shared inboxes, triaging enquiries from participants, families, and referral partners
Liaise with support workers, coordinators, and registered nurses to ensure scheduling accuracy and shift coverage
Process timesheets, incident reports, and progress notes in line with NDIS and aged care compliance requirements
Maintain accurate client and worker records across internal systems
Assist with invoicing, funding management and NDIS claims administration
Coordinate with NDIS planners, LACs and external stakeholders as required
Support the internal admin team with general day-to-day administrative tasks to reduce workload and improve operational efficiency

Advantages:
Market-competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Growth opportunities and development opportunities.

📌 Ndis Rostering Canberra
🏢 Outsourcey
📍 Canberra