Job Description
/n 29th October, 2026/n Fantastic opportunity for a customer focused and experienced Service and Warranty Site Manager to join our Building team, working in and around the South East Metro Region. Your responsibilities will include: /n /n
Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner /n
Completing Inspections in Customers' homes after the Service period finishes, or when a recent Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings. /n
Explain to customers how to use products and ensure that customers have all required manuals /n
Be on time to appointments and phone to cancel or change appointments if emergency delays occur /n
Ad Hoc Site Inspections for active jobs /n
Ensure on-site works are undertaken to both Metricon and current industry standards /n
Attend required department office day, as well as playing an active part of team development /n




Progress efficiently through both the diagnostic and action stages of each allocated home; and /n
Up to date recording were required with all reports. /n /n What's on Offer:/n /n /n
Car included /n
Prospect to lead a critical customer facing function /n
Influence customer experience and operational excellence /n
Supportive team culture /n
Competitive salary package and career development opportunities /n /n /n The successful candidate will have:/n /n /n
A trade background in the construction industry highly desirable /n
Experience in a customer service/contact role is required /n
Experience in the building industry
preferably in the volume new-home setting /n
Cert IV in Building is highly regarded /n
The ability to self-manage and lead others in a time critical environment is of utmost importance /n
Working knowledge of Australian Building Codes, standards and regulations; and /n
Great Attitude /n /n /n /n

📌 Warranty Supervisor Melbourne (Australia)
🏢 Talented Personnel
📍 Australia