The Association Specialists – St Leonards Park NSW

The Association Client Services Coordinator is a key operational support role within the TAS Client Services team. Working closely with Association Managers across a portfolio of not-for-profit clients, the Coordinator ensures the day-to-day administration, member services and communications that underpin each association are delivered accurately, promptly and with care. This role is integral to TAS's ability to deliver excellent client service and is often a stepping stone for those looking to grow into an Association Manager role.

Key responsibilities
Process membership payments, current applications and renewals accurately and on time
Maintain database currency — update records, follow up bounced contacts and missing member details
Maintain CPD, course and educational qualification records for members
Distribute recent member kits, certificates and correspondence via mail and email
Monitor and manage client inboxes daily — action general enquiries, flag complex items to the Association Manager with context and urgency




Answer inbound phone calls for the assigned client portfolio professionally and promptly
Manage post and banking runs in line with client schedules
Update website content in line with instructions from the Association Manager
Reconcile member payments to the client database accurately
Use Asana to manage assigned tasks — keep tasks updated, on schedule and completed with appropriate notes

About you
Solid written and verbal communication skills
High attention to detail and accuracy
Ability to manage multiple tasks across different clients simultaneously
Proficiency with Microsoft Office (Word, Excel, Outlook)
Experience using a CRM or membership database
Professional and empathetic phone manner
Ability to work independently and as part of a team
Comfortable working to deadlines in a fast-paced environment
Experience in the not-for-profit or association management sector (desirable)
Familiarity with Asana, Harvest or similar project/time tracking tools (desirable)
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📌 Client Services Coordinator Sydney
🏢 The Association Specialists
📍 Sydney