Joe Rascal Harley-Davidson Dandenong is looking for a motivated, customer-focused Service Advisor to join our busy service department.
This is an opportunity for someone who thrives in a fast-paced workplace, enjoys working with people and understands the importance of delivering an exceptional customer experience. If you're organised, commercially minded and passionate about motorcycles, we want to hear from you.
Key responsibilities
Driving labour sales, gross profit and Service Department profitability
Maximising technician productivity, efficiency and workshop utilisation
Managing workshop capacity, bookings and daily workflow
Leading, coaching and holding technicians and service staff accountable
Monitoring KPIs and taking action when performance is below target
Improving customer retention and the overall service experience
Managing warranty performance, quality control and manufacturer standards
Working closely with Parts and Sales to maximise every customer opportunity
Controlling costs and improving departmental performance
Resolving customer issues quickly and professionally
About you
Experienced Service Advisor with a proven record of improving dealership performance
Understanding of workshop KPIs and how to improve them
Knowledge of technician productivity and efficiency
Understanding of labour sales and gross profit
Knowledge of workshop utilisation and capacity management
Understanding of customer retention
Knowledge of warranty and manufacturer requirements
Ability to lead a team and hold people accountable
Motorcycle experience is highly regarded, but exceptional candidates from a high-performing automotive dealership setting are equally welcome
Commercially driven, decisive and prepared to take ownership
About us
Joe Rascal is a performance-focused motorcycle group with a solid racing mindset and a growing business across motorcycles, service, parts, accessories and lifestyle. If you have a passion for motorcycles and providing exceptional customer service then this could be the role for you
J-18808-Ljbffr
📌 Service Advisor City Of Greater Dandenong
🏢 Joe Rascal Investments
📍 City of Greater Dandenong
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.