Key Responsibilities
Coordinate post-installation activities for current devices and technology deployments across restaurants.
Liaise with field installers to verify successful hardware installation.
Work closely with internal IT and infrastructure teams to complete device configuration and setup.
Perform Level 2 technical support, troubleshooting, and issue resolution during deployment.
Configure devices, validate network connectivity, and ensure systems are operating correctly.
Conduct functional testing and user acceptance checks before handover.
Monitor installation progress and coordinate any follow-up activities required.
Escalate complex technical issues to Level 3 or specialist teams when necessary.
Maintain accurate deployment documentation, asset records, and support tickets.
Communicate project status, risks, and issues to relevant stakeholders.
Support rollout activities across multiple sites while ensuring minimal operational disruption.





Skills & Experience
Experience in a Level 2 IT Support, Technical Coordinator, Deployment Engineer, or similar role.
Robust understanding of Windows devices, networking fundamentals, and endpoint configuration.
Experience configuring hardware, software, and peripheral devices.
Ability to coordinate with multiple technical and operational teams.
Robust troubleshooting and problem-solving skills.
Experience using IT service management or ticketing systems.
Excellent communication and stakeholder management skills.
Ability to manage multiple deployment activities simultaneously.
Experience supporting large-scale, multi-site environments is highly desirable.
Retail, hospitality, or restaurant technology deployment experience is an advantage.

📌 Level 2 Technical Coordinator Sydney (Australia)
🏢 Nityo Infotech
📍 Australia