Job Title: ServiceNow Technical Architect
Location: Recent South Wales (NSW), Australia
Experience: 10+ Years
Job Type: Permanent

Job Summary

Job Summary

We are seeking an experienced ServiceNow Technical Architect to lead enterprise-level solution design, architecture, and implementation. The ideal candidate must have strong expertise across ITOM, ITAM, and HRSD, along with relevant ServiceNow certifications.

Key Responsibilities
Design scalable, secure, and enterprise-grade ServiceNow solutions.
Provide technical leadership and architectural guidance.
Lead solution design and implementation across ITOM, ITAM, and HRSD.
Oversee ServiceNow configurations, scripting, workflows, and customisations.
Design integrations using REST/SOAP APIs and Integration Hub.
Manage CMDB architecture, service mapping, and platform governance.
Ensure coding standards, security, performance, and best practices.
Collaborate with stakeholders and technical teams.
Review technical deliverables and resolve complex platform issues.

Mandatory Skills




10+ years of overall IT experience with strong ServiceNow expertise.
Proven experience as a ServiceNow Technical Architect / Solution Architect.
Robust hands-on expertise in ITOM, ITAM, and HRSD.
Robust knowledge of ServiceNow architecture and platform capabilities.
Experience with JavaScript, Business Rules, Script Includes, and Client Scripts.
Expertise in REST/SOAP integrations, Integration Hub, and Flow Designer.
Positive understanding of CMDB, workflows, automation, and platform customisation.
Solid technical leadership and stakeholder management skills.

Preferred Certifications
ServiceNow Certified System Administrator (CSA).
Certified Application Developer (CAD).
CIS certifications in ITOM, ITAM, and/or HRSD.
CTA / CMA certifications are highly desirable.

Note: Candidates with enterprise-level ServiceNow architecture and implementation experience across ITOM, ITAM, and HRSD are preferred

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