General Administration - Answer the switchboard in a courteous and professional manner. - Liaise with patients and their families in a compassionate manner. - Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. - Responsible for petty cash dispersal and reconciliation. - Responsible for maintaining the levels of and ordering general office supplies. - Responsible for bookings and maintaining patient transport. - Provides assistance with the quality improvement program. - Responsible for holiday patient enquiries and coordination of holiday patient applications if required. - Creates and maintains patient Newsletter. - Other duties and responsibilities as assigned. Billing Administration - To admit and discharge patients within a centralized billing system. - To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. - To conduct eligibility checks on all new patients with their Private Health Fund. - Prepare invoices and credit notes in relation to revenue generation. - Prepare and collate all required supporting documentation required to accompany invoices. - Undertake banking procedures for all cheque and cash payments. - Prepare and maintain an accurate record management system of all patient records. - Prepare and maintain reconciliation records. Patient Service:



- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure. - Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering. - Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic. - Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic. - Manages the ordering of all stock and consumables for the operation of the clinic. - Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer. - Maintains Clinical Manager database. - Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste. - Coordinates collection of blood samples by pathology lab, help spin blood before collection. - Participates in Quality Assurance activities as required by the Dialysis Clinic Manager. - Ensures/promotes a secure, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28). - Engages in internal and external in-service activities to enhance / maintain skills and knowledge

📌 Office Patient Assistant (Southport)
🏢 Fresenius Medical Care
📍 Southport