**Additional Information** **Job Number** 26129381 **Job Category** Rooms & Guest Services Operations **Location** 31 Wheat Road, Sydney Recent S 2000, Australia
VIEW ON MAP (https://www.google.com/maps?q=31%20Wheat%20Road%2C%20Sydney%20New%20S%202000%2C%20Australia) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **AUTHENTICALLY YOU** Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. **CURATING ORIGINALITY TAKES TALENT** W Sydney is now casting for charismatic and guest centric individuals to fill the role of **Duty Manager** for our Front Desk (Welcome) Team. Reporting to the Executive Assistant Manager of Rooms, this integral role provides a high level of service to guests experience and balancing the needs of guests, talent, and the entirety of W Sydney. You will assist the team in maintaining a focus on excellence and continuous improvement by creating a memorable atmosphere for guests and adopting a deep local understanding of the guest journey. As this role requires management and supervision of all hotel operational areas, additional responsibilities will; include, but are not limited to; + Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills + Driving W's Whatever Whenever Culture and Bonvoy Loyalty program + Assists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines + Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team. + Ensures Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfaction + Extensive knowledge of guest services procedures, financial procedures,



and payment processes + Establishes challenging, realistic and obtainable goals to guide operation and performance + Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. **REQUIREMENTS** + Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel + Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory management + Attention to detail and excellent oral & written communication skills + Ability to work on weekends/public holidays based on operational/business requirements + Basic computer schools (email, Microsoft office suite, etc) **BENEFITS** + Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends + The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International + Discounts on food & beverage across all our hotels + Recognition programs to keep you motivated + Wellbeing & mindfulness programs to ensure you stay healthy + Employee Assistance Program + 'Great Places to Work' certified **MI RECOGNITION** Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. **MI CAREERS SOCIAL MEDIA ACCOUNTS** Chat, engage and follow us on social media.



| Facebook | Twitter | LinkedIn | Instagram **CTA TO LEARN MORE** Visit whotels.com/careers to learn more about our workplace culture and career opportunities. **DIVERSITY AND INCLUSION STATEMENT** Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

📌 Duty Manager (Sydney)
🏢 Marriott
📍 Sydney