Permanent part-time position (22.8 hours / week)
Flexible location and hybrid work options available

About Red Cross
Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability.

Our Aged and Community Care (ACC) programs support older people to live independently, stay connected, and feel safe in their homes and communities.

About the role
This role works within the Nationwide Visiting Program and is responsible for the delivery of the Aged Care Volunteer Visitor Scheme (ACVVS) program in the community, providing a social connection service for older Australians across the country.

As a Support Officer, you will train and support the volunteers who deliver the service and ensure the program is run according to guidelines and our Australian Red Cross policy. Additionally, you will be networking with facility co-ordinators, aged care providers, volunteer agencies and the local communities to promote and expand the service.

Key responsibilities of the role include developing and maintaining positive working relationships with internal and external stakeholders, communicating with aged care providers and Lifestyle Co-ordinators, facilitating client referrals and matches, and ensuring an awareness of service needs within the broader community.

What you will bring

Experience working in a fast-paced online environment across multiple software platforms
Ability to maintain detailed and confidential records
A client-centred approach to your work and interactions
Ability to support and coach volunteers
Experience working in a virtual team and supporting colleagues remotely
Creative thinking capabilities,



used to resolve volunteer and client concerns
Demonstrated knowledge and experience in providing programs to consumers from diverse backgrounds and cultures, including (but not limited to) First Nations, CALD and LGBTIQ+

A current and valid driver’s licence is a mandatory requirement for the role.

Benefits that act for you, while you act for humanity

Financial wellbeing: Access salary packaging advantages via Maxxia; up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay

Health & Wellbeing: Access resources supporting nutrition, sleep, resilience, and mindfulness, along with wellbeing programs and guided meditation

Career development: Ongoing learning, training, and professional development opportunities

Work/Life Flexibility: You can access a paid ‘Me’ day just for you, in addition to a wide range of other paid leave options

Further information
This role is covered by the Social, Community, Home Care and Disability Services Industry (SCHADS) Award, Level 3. Salary from $80,008.24 FTE (pro-rata for part-time) + superannuation, plus access to salary packaging.

Cover letters should be addressed to John Patsakios and should confirm that you meet the essential requirements as outlined above.

For a confidential discussion, please contact:
John Patsakios, 08 8100 4673
(Enquiries only. Please submit applications via SEEK or our Careers page)

Applications close: Thursday, 12 November 2026

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Job Ref # 13940

📌 Support Officer - Aged Care (Visiting Team) (Melbourne)
🏢 Australian Red Cross
📍 Melbourne