Martha Bay Retirement Village, owned by Bolton Clarke and operated by Martha Bay Services Inc. is a 121-dwelling retirement village for over 55s. Set back from the beach of Mount Martha, Martha Bay Retirement Village is the ideal location where the thriving bushland meets the beautiful coastline.

Martha Bay Retirement Village is owned by Bolton Clarke Group - one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.

About the Role
As the Assistant Village Manager at our Martha Bay retirement village, you will build relationships with residents, addressing their needs to enhance satisfaction and engagement with village services. You will coordinate resident activities, assist with village operations, and manage complaints. You will handle administrative tasks, support resident transitions, and ensure compliance with standards while maintaining village facilities for safety and well-being.

Responsibilities include:

- Builds robust relationships with residents, provides exceptional service to enhance resident satisfaction and experience by promptly addressing their needs, and ensures a high level of engagement with village services and amenities.

- Coordinates resident activities, initiatives, and events to promote an active and connected community lifestyle by preparing the village newsletter, activities calendar, and other relevant communications in consultation with the Village Manager.

- Assists the Village Manager in managing village operations and ensures compliance with the Retirement Villages Act,



Code of Conduct, and Accreditation Standards.

- Ensures timely and appropriate resolution of resident complaints, concerns, and suggestions by working closely with the Village Manager.

About You
To be successful in this role, our preferred candidate will have:

- Genuine passion for interacting with people

- Experience in a front-line customer facing role within the retirement living, business, hospitality, finance, property management, health or related sectors.

- Proficient in Administrative Support, Customer Relationship Management (CRM), Facility Management, and Concierge Services skills.

- Excellent Communication, Planning and Prioritisation and Cross-Functional Team Working skills.

Why Work For Us:

- Excellent work/life balance with shifts that suit your personal needs

- A caring team environment with strong clinical and allied health support

- Career progression and development opportunities

- An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply. Simply submit your cover letter addressed to the Village Manager, Ms. Renata Szabo, along with your most recent CV/Resume, below. Applications will be reviewed on a rolling basis - apply early.

Our commitment to diversity: We expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

📌 Assistant Village Manager (Mount Martha)
🏢 Martha Bay Services
📍 Mount Martha