About the Role

Are you a confident and enthusiastic problem solver with a passion for working with the public?

We are seeking a friendly and welcoming Duty Manager to help us provide a first class customer experience to our audiences. This is an exciting opportunity to play a key role in the smooth running of our performances and events, leading our Front of House operation and ensuring audiences, customers and staff feel safe, supported and welcome.

This is a permanent part-time role with a minimum guaranteed 16 hours per week. Additional hours will be available during busy periods, including around productions, annual leave, staff absence and peak seasons such as pantomime. Working hours will vary according to the performance schedule and will include regular evenings and weekends.

Key Responsibilities:

- To lead the smooth running of the Front of House operation when there are performances
- To oversee the welfare of audiences and customers
- To lead on acknowledging and resolving questions and issues such as seating queries

What We’re Looking For:





- A confident problem-solver with experience of working with the public
- Someone who thrives within a busy and vibrant setting
- Excellent communication skills and the ability to deal with people with confidence and warmth
- A welcoming and inclusive attitude

We’d love applications from people of all backgrounds, especially from Black, Asian and ethnically diverse backgrounds, those who identify as D/deaf and disabled people, neurodivergent people, members of the LGBTQIA+ community and those from lower socio-economic backgrounds. We are up for exploring support and development needs and will make reasonable adjustments to enable applicants to participate in the selection process, and for the successful applicant to carry out their role.

If you need us to make any adjustments to allow you to fully participate, would like an informal and confidential discussion about the position, or if you would like any information in a different format please contact Lucy Parker or .

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📌 Duty Manager Part-time (City of Ipswich)
🏢 New Wolsey Theatre
📍 City of Ipswich