Federal Court of Australia – Melbourne VIC

The Recording & Transcription Program is a Court-led transformation initiative modernising recording and transcription services across the Courts through improved technology, service delivery, operating arrangements and governance.

Reporting to the Senior Program Manager, the Business Analyst provides dedicated business analysis capability for the Transcript Ordering and Payment System (TOPS). The role supports the TOPS delivery lifecycle from discovery and service design through requirements definition, procurement, detailed design, build, testing, operational readiness and transition.

The Business Analyst is responsible for developing and maintaining detailed business requirements, business rules, process evidence and requirements traceability for TOPS. The role translates validated user, operational and policy needs into clear, prioritised and testable requirements and acceptance criteria.

The role analyzes the end-to-end transcript service across request and ordering, workflow, allocation, status, access, fulfillment, pricing presentation, payments, reporting and integration, including the identity, security, privacy, records, confidentiality and audit controls that affect these processes.

The Business Analyst works collaboratively with the Digital Product Owner, Service Designer, Solution and Integration Architect, operational subject-matter experts, Digital Practice, CourtPath and case-management representatives, Finance, Procurement, security, privacy and information-management specialists and prospective delivery partners.

A key aspect of the role is maintaining requirements for both charging-enabled and charging-disabled operating scenarios. The Business Analyst translates approved Charging Framework settings and controlled assumptions into TOPS requirements while allowing core ordering, access and workflow capabilities to progress independently of final charging activation.

Position Overview

The Recording & Transcription Program is a Court-led transformation initiative modernising recording and transcription services across the Courts through improved technology, service delivery, operating arrangements and governance.

Reporting to the Senior Program Manager, the Business Analyst provides dedicated business analysis capability for the Transcript Ordering and Payment System (TOPS). The role supports the TOPS delivery lifecycle from discovery and service design through requirements definition, procurement, detailed design, build, testing, operational readiness and transition.

The Business Analyst is responsible for developing and maintaining detailed business requirements, business rules, process evidence and requirements traceability for TOPS. The role translates validated user, operational and policy needs into clear, prioritised and testable requirements and acceptance criteria.

The role analyzes the end-to-end transcript service across request and ordering, workflow, allocation, status, access, fulfillment, pricing presentation, payments, reporting and integration, including the identity, security, privacy, records, confidentiality and audit controls that affect these processes.

The Business Analyst works collaboratively with the Digital Product Owner, Service Designer, Solution and Integration Architect, operational subject-matter experts, Digital Practice, CourtPath and case-management representatives, Finance, Procurement, security, privacy and information-management specialists and prospective delivery partners.

A key aspect of the role is maintaining requirements for both charging-enabled and charging-disabled operating scenarios. The Business Analyst translates approved Charging Framework settings and controlled assumptions into TOPS requirements while allowing core ordering, access and workflow capabilities to progress independently of final charging activation.

The key duties of the position include:

- Plan and undertake structured discovery and requirements elicitation with users, operational subject-matter experts and technical stakeholders, drawing on existing processes and systems, service-design evidence, business rules and approved program decisions.
- Analyze and document current-state and target-state processes across transcript and recording requests, ordering, workflow, allocation, access, fulfillment, payments, reconciliation, exceptions, refunds, inquiries and support, including roles,



hand-offs, controls and service levels.
- Translate validated user, business, operational and policy needs into structured, prioritised and testable functional and non-functional requirements, user stories, use cases, process maps, business rules and acceptance criteria, including requirements for roles, permissions, data, workflow, notifications, confidentiality, audit, security, privacy, records, reporting and integration.
- Maintain end-to-end requirements traceability and control, linking needs to requirements, business rules, design decisions, procurement specifications, solution responses, acceptance criteria and test evidence, while documenting assumptions, dependencies, constraints, gaps and impacts requiring product, policy, architecture or governance decisions.
- Support minimum viable product definition and prioritisation, and analyze charging-enabled and charging-disabled operating scenarios, translating approved Charging Framework inputs into TOPS requirements for segmentation, pricing, fees, exemptions, waivers, payments, refunds, reconciliation and reporting.
- Collaborate with the Service Designer, Solution and Integration Architect, technical teams and operational stakeholders to ensure requirements reflect validated user journeys, service blueprints, prototypes, accessibility needs, operational requirements and agreed data, interface, identity, access and integration designs.
- Develop supplier-neutral, procurement-ready requirements and support supplier evaluation, demonstrations, due diligence, clarification and mobilisation by assessing proposed solutions and design changes against approved requirements, business rules, acceptance criteria, risks and constraints.
- Develop business acceptance and test scenarios; support functional, workflow, business-rule, integration and user acceptance testing; manage requirements clarification and defect assessment; and contribute to operational readiness, procedures, training, data preparation, cutover and transition, providing concise analysis, options, impacts and recommendations to project and governance leads.

Eligibility

Selection Criteria

- Business analysis and requirements management: Demonstrated experience delivering end-to-end business analysis for at least one complex digital service, portal, workflow or transactional system. Evidence must show how requirements were elicited, analyzed, prioritized and baselined; how acceptance criteria were defined; and how traceability was maintained from an identified business or user need through to an approved, tested or implemented outcome.
- Process and business-rule analysis: Demonstrated ability to analyze and document current-state and target-state processes for a complex customer or operational service. Evidence must include process or workflow artifacts that identify roles, hand-offs, decision points, exceptions and controls, and an example of how the analysis resulted in an approved business rule, process improvement or solution requirement.
- Digital, data, integration and transcription analysis:

Demonstrated experience defining functional and non-functional requirements for a digital solution involving data, interfaces, identity and access, workflow, reporting, payments, security or system integration. Experience should include AI-enabled, speech-to-text or human transcription services, covering transcript quality, human review, privacy, security or records management. Evidence must show how business needs were translated into testable requirements, validated with technical specialists and incorporated into an approved design or delivery backlog.

- Procurement and solution evaluation: Demonstrated experience converting approved business needs into supplier-neutral, procurement-ready requirements and measurable acceptance criteria. Evidence must include contribution to at least one procurement, market evaluation or supplier-selection activity and explain how proposed solutions were assessed against mandatory requirements, risks,



assumptions and documented evaluation criteria.
- Testing, traceability and implementation readiness: Demonstrated ability to derive acceptance and test scenarios from requirements and business rules and support system, integration or user acceptance testing. Evidence must show requirements-to-test traceability, management of clarifications or defects, and a tested, accepted or implemented outcome that contributed to operational readiness or transition.
- Stakeholder engagement and analysis in a changing delivery setting: Demonstrated experience facilitating requirements workshops or decision sessions involving business, operational and technical stakeholders while managing assumptions, dependencies and unresolved decisions. Evidence must include an example where competing views, ambiguity, a material change or an emerging issue was analyzed; options and a recommendation were presented; a decision or agreed action was reached; and requirements or traceability records were updated accordingly.

Desirable qualifications

- Experience with online ordering, payment gateways, customer portals, workflow, case-management, fulfillment, or AI-assisted, speech-to-text or human transcription services.
- Experience analyzing services involving identity and access, restricted or confidential information, secure distribution, auditable workflows or financial transactions.
- Experience supporting digital procurement and supplier evaluation.
- Experience working across the delivery lifecycle from discovery and requirements through detailed design, build, testing and implementation.
- Experience in government, courts, legal services or another regulated service environment.
- Familiarity with Agile delivery, BPMN, requirements traceability, Microsoft 365 and requirements or test-management tools.

Notes

Eligibility

Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following:

- Australian citizenship – the successful applicant must hold Australian citizenship.
- Security and character clearance – the successful applicant must satisfy a Police Records Check and may also be required to complete security clearances during the course of their employment.
- Successful applicants engaged into the APS will be subject to a probation period.

Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply but note that they cannot be engaged until their redundancy benefit period has expired.

Diversity and Inclusion

The Federal Court of Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability, First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.

The Federal Court of Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

Artificial Intelligence (AI) in recruitment

Candidates may use AI tools to assist with their participation in this recruitment process unless otherwise advised. Where AI tools are used, candidates are responsible for ensuring that all information submitted is transparent, accurate, and genuinely reflects their own skills, capabilities, and experience.

For more information, see: Principles for candidate use of AI in Recruitment

Getting to know the Federal Court of Australia

The Chief Executive Officer and Principal Registrar of the Federal Court, together with officers and staff identified under the Federal Court of Australia Act 1976, the Federal Circuit and Family Court of Australia Act 2021 and the Native Title Act 1993, constitute a single Statutory Agency for the purposes of the Public Service Act 1999. Employees are engaged to work in support of the following courts or tribunal:

- Federal Court of Australia,
- Federal Circuit and Family Court of Australia, and
- National Native Title Tribunal.

Employees are covered by the Federal Court of Australia Enterprise Agreement . The Federal Court and the Federal Circuit and Family Court each maintain a distinct statutory identity, with separate functions and judicial independence.

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📌 Business Analyst (Melbourne)
🏢 Federal Court of Australia
📍 Melbourne