Randstad is recruiting an Assistant Director of Service Design to lead key initiatives within the federal disability sector. This role calls for a detail-driven, relationship-focused leader ready to navigate complex challenges and deliver human-centered outcomes.

About your recent role

The EL1 Service Delivery role directs operational coordination and workflow management including intake, prioritisation, and resource allocation to deliver high-quality, participant-centred outcomes while leading APS6 personnel and contractors. Operating under broad direction, the position delivers expert guidance on complex participant risks and safeguarding concerns, navigating technical systems like SAP CRM and PACE while resolving multifaceted issues across sensitive initiatives.

Furthermore, it strengthens organisational capability by developing operational frameworks, Agency Guidelines, and knowledge materials, driving business process improvements, managing key stakeholder partnerships, and providing strategic reporting to senior leadership, the NDIA Executive, the Board, and the Minister.

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📌 assistant director – service delivery (Geelong)
🏢 Hr Partners
📍 Geelong