Proveda is one of the largest community-led organisations based in the Northern Beaches, providing independent and impartial information, advice and guidance services to older people, those with dementia, people with disabilities, severe and persistent mental illness as well as those with complex health needs. We work with people to successfully navigate the care and support system, implement their NDIS & Home Care Plan and to enhance their ability to access the support/s they require.

About the Role

Reporting to the Practice Managers, the Care Coordinator will have experience with either the NDIS, Aged Care or both.

The Care Coordinator facilitates a seamless experience for customers by

Providing impartial information, advice and guidance to people and their families/carers to navigate the NDIS, My Aged Care and the health services system.

Supporting customers to set and achieve their goals within their plan or package budget via phone and occasional customer visits.

Connecting customers with informal, mainstream and funded supports.

Building capacity of customers and their families/carers to manage their own care

The Care Coordinator is also liaising with a network of approved providers to ensure the desired and necessary care and support is provided to the client and advocate for changes in support and services to occur when a clear and persistent issue arises.

About You

Bring your people skills. We'll help you learn the rest!

Cert III or above qualifications in community services, disability, social work, mental health or related discipline





Experience in NDISand/or Aged Care sectors

Demonstrated comprehensive knowledge of, and experience in service delivery systems including the NDIS, MAC, The Lookout Way, NSW Health or Community NGO service provision. (Preferable but not essential)

Commitment to person-centred and recovery approaches to care

Excellent communication skills both written and verbal

Excellent time management, multi-tasking and prioritisation skills

Current NDIS worker Screening check & WWCC (or the ability to obtain)

Digital Skills including Client record management and Microsoft Suite

We are prioritising those applicants who have the legal right to work in Australia including Australian or New Zealand citizens or Australian permanent residents

We value our employees and offer a range of staff perks including:

- Salary range starts at $88,243 with progression based on skills, experience and service.
- Access to NFP salary packaging of up to $15,900 per annum.
- Access to one paid wellness day per annum.
- Regular employee celebrations.
- Flexible working available (WFH) after initial training period.
- Access 12 weeks paid parental leave (for eligible employees).
- Learning and Development opportunities.
- Work with a passionate, committed and supportive team.
- Our Employee Assistance Program aims to confidentially enhance the emotional, mental and general wellbeing of our employees for both professional and personal issues and offer support.
- Free onsite parking.
- Employee Referral Program.

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📌 Care Coordinator (Sydney)
🏢 Proveda
📍 Sydney