2d ago , from NSW Office of the Director of Public Prosecutions
The Senior Service Desk Analyst is responsible for providing high-level technical support and ensuring the smooth operation of IT services. This role involves troubleshooting complex issues, managing incidents, and providing guidance to junior staff.
Key Responsibilities
- Provide technical support for hardware and software issues.
- Manage and resolve incidents in a timely manner.
- Assist in the development and implementation of IT policies and procedures.
- Mentor and train junior staff members.
Requirements
- Proven experience in a similar role.
- Strong knowledge of IT systems and applications.
- Excellent problem-solving skills.
- Ability to work independently and as part of a team.
Perks
- Competitive salary package.
- Opportunities for professional development.
- Supportive work environment.
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📌 Senior Service Desk Analyst (Sydney)
🏢 ODPP
📍 Sydney