Optus is seeking a Remediation Specialist to identify, investigate and resolve matters where customers may have been impacted by improper sales practices. You will manage complex cases, determine remediation outcomes and drive improvements that prevent recurrence.
The role focuses on regulatory compliance, fair customer outcomes and support for vulnerable customers, with collaboration across Legal, Regulatory and Operational teams to ensure effective resolutions.
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📌 Remediation Lead — Customer Advocate for Fair Outcomes (Sydney)
🏢 Optus
📍 Sydney