We are a Global Business leading the market with Australian made and owned dental restorative products, teeth whitening and small equipment. Founded in 1972, SDI products are now distributed in over 100 countries throughout the world. Our global head office and manufacturing plant is located in Melbourne with overseas branch offices and warehousing in the USA, Brazil and Germany.
The Business Analyst is responsible for:
- Bridging the gap between business needs and technical solutions.
- Optimising processes, embracing new technologies, and developing a positive outlook to a collaborative team environment.
- Contributing towards SDI Strategic Priorities.
- Conducting work in a protected manner, adhering to quality compliance requirements and demonstrating a strong commitment to SDI's values of passion, accountability, respect, teamwork, and innovation.
Specific Responsibilities
- Requirements Elicitation: Facilitates workshops and interviews with stakeholders to uncover, clarify, and document functional and technical requirements.
- Process Mapping: Analyses existing workflows to uncover efficiency gaps, bottlenecks, and areas for optimisation.
- Documentation: Writes clear user stories, acceptance criteria, and maintains the project documentation.
- Testing & Implementation: Supports User Acceptance Testing (UAT), reviews system changes, and assists with change management and training.
- Data & Reporting: Analyses commercial or operational data to build dashboards and presents actionable insights to leadership
Key Relationships (internal and external)
- SDI application users in Australia, US Germany Brazil and UK
- Liaising with external contractors
Job Environment
- Position is located at Bayswater Head Office
- Working days/hours - 38
- Local, interstate and international travel as required.
Essential Qualifications/Experience
- Education: Bachelor's degree in Engineering, Computer Science, Information Systems, Business Administration,
or a related field (or equivalent practical experience).
- Experience: 3+ years of experience working as a Business Analyst, working with various software application.
Essential Skills, Knowledge and Attributes
Personal Qualities
- Emotional Intelligence (EQ)
- Analytical Thinker and Problem Solver
- Excellent Communication Skills
- Integrity & Accountability
- High energy
- Go-getter
Knowledge and skills
- Aware of SDI's current Quality policy and objectives
- Understands SDI's business processes, products, services, and operational requirements
- Demonstrates strong analytical and problem-solving skills to identify business needs and recommend effective solutions
- Skilled in gathering, documenting, and validating business and functional requirements
- Ability to analyze data and translate insights into actionable recommendations
- Effective stakeholder management and relationship-building skills across all levels of the organisation
- Strong verbal and written communication skills, including the preparation of reports, process documentation, and business cases
- Knowledge of process mapping, workflow analysis, and continuous improvement methodologies
- Understanding of quality management principles and their application within business processes
- Ability to identify risks, impacts, and dependencies associated with business changes
- Proficient in relevant business analysis tools and Microsoft 365 applications
- Capable of facilitating workshops, meetings, and requirements-gathering sessions
- Demonstrates project management awareness and the ability to support change initiatives
- Maintains a customer-focused approach and commitment to service excellence
- Understanding of compliance, governance, and organizational policies relevant to business operations
- Applies critical thinking and decision-making skills to support business objectives
- Committed to continuous learning and staying informed of industry trends and best practices in business analysis
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📌 Business Analyst (Melbourne)
🏢 SDI
📍 Melbourne