We are currently looking for a full-time Service Transformation Coordinator to join our team.

This is a 12-month fixed-term contract with the possibility of extension.

ABOUT THE ORGANISATION

The Northern Sydney PHN, operated by the Sydney North Health Network, is one of 31 Primary Health Networks (PHNs) established by the Australian Government to increase the efficiency and effectiveness of medical services for the community. Our focus is on patients who are at risk of poor health outcomes and we work to improve the coordination of their care, so they receive the right care, in the right place at the right time.

ABOUT THE ROLE

This role is a key member of SNHN’s Commissioning team and is aligned to an assigned Neighbourhood Health Hub (e.g., Northern Beaches, Ryde, or Hornsby). The Service Transformation Coordinator supports implementation of integrated care within the hub, using a value-based commissioning approach and working in partnership with the commissioned providers’ syndicate and the SNHN central commissioning team.

Key Outcomes and Responsibilities

- Neighbourhood Health Hub implementation and transformation : Support the implementation and ongoing development of Neighbourhood Health Hubs, including service transitions, provider onboarding, partnership development and initiatives that strengthen integrated care across the local health system.
- Provider relationships and collaborative commissioning: Develop and maintain strong relationships with commissioned providers and key stakeholders, applying a relational commissioning approach that promotes collaboration, trust, shared problem-solving and continuous improvement.
- Contract and performance management: Lead day-to-day contract and performance management activities, ensuring providers meet contractual obligations, key performance indicators and reporting requirements, while working collaboratively to address risks,



challenges and emerging opportunities
- Monitoring, reporting and quality improvement: Monitor, analyse and report on service performance and outcomes, supporting providers to meet reporting requirements and using data to inform quality improvement and commissioning decisions.
- Partnerships and stakeholder engagement: Facilitate regular engagement with providers and partners through both formal and informal mechanisms, maintaining a solid understanding of service delivery, local needs and opportunities for improvement.
- Commissioning and service improvement: Contribute to commissioning, service planning and redesign activities, ensuring commissioned services remain responsive to community needs and strategic priorities.

THE IDEAL CANDIDATE HAS:

- Tertiary qualification in Health Sciences (or related)
- Experience in health service planning, health project delivery or health policy review and improvement.
- Expert written and oral presentation skills.
- Strong inter-personal skills, with the ability to participate in advisory bodies and influence senior stakeholders in strategic operations.
- Stakeholder engagement and relationship management.
- Specialist knowledge and experience of commissioning including strong commercial contract management experience.
- Persuasion and negotiation skills.
- Demonstrated knowledge of the primary health system in Australia, including its interaction with the acute care sector, as well as the challenges and opportunities.
- Knowledge of Commonwealth Governments PHN reform agenda.

Special conditions

- You will require some flexibility in your work schedule to meet business needs which may require out of hours work.
- Successful candidates willbe requiredto consent to a National Criminal Record, Reference and potentially Working with Children Checks if a requirement of the role.

As a not-for-profit organisation, we also offer attractive salary packaging options

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📌 Service Transformation Coordinator (Willoughby)
🏢 SNPHN
📍 Willoughby