Front Office - Resident Experience Officer, Elysium Fields

GURNER™ is a visionary luxury lifestyle, wellness and investment brand reshaping how people live, work, and thrive. With a pipeline of over $14 billion and more than 10,000 apartments in delivery or planning across Australia, GURNER™ has become synonymous with cutting-edge design, aspirational living and market-leading innovation.

Our growing platform spans across:

- Residential and mixed-use development – delivering precinct-defining projects that blend luxury apartments, commercial, hotel, and retail
- Funds management – through GURNER™ Capital and GQ, we manage institutional and private capital across real estate and structured finance
- Health and wellness – through Saint Haven (our members-only wellness clubs) and Saint (a higher-octane wellness brand), we are redefining luxury wellbeing at scale

At GURNER™, we don’t just develop properties – we are building a lifestyle, wellness and investment platform designed to create generational impact.

Poised to transform Melbourne's skyline and the Docklands precinct , this world-first luxury wellness hub will set a new benchmark for the city's waterfront with its innovative fusion of contemporary health, ancient wisdom and neuroscience.

A world by the water, where health and longevity reign supreme, and a community has everything it needs to live the ultimate life. Elysium Fields is its own realm, a sanctuary powered by incredible architecture and design, rejuvenating nature, world- leading technology, cutting-edge health and

About the role:

As a Resident Experience Officer – Front Office at Helios & Yutaka – Elysium Fields, you are the face of LIFE by GURNER™ and a key ambassador of our luxury residential experience.

Working within a high-performing Concierge and Resident Services team, you will contribute to a culture of excellence, professionalism and genuine care. Collaboration,



accountability and a passion for service are fundamental, as we strive to consistently exceed expectations and create memorable everyday experiences for our residents.

Operating on a rotational roster, you will support the seamless day-to-day operation of the Front Desk, resident engagement initiatives and the management of world-class amenity spaces. .

Key Responsibilities include:

- Acting as the first point of contact for all resident enquiries, ensuring a warm and professional experience
- Supporting daily building operations to ensure seamless service delivery across the residence
- Maintaining presentation standards of the lobby, reception, and all common areas to luxury hotel standards
- Assisting with resident communications, concierge service bookings & administrative support
- Coordinating and manage deliveries, parcels, and basic administrative functions
- Supporting the smooth operation and presentation of amenity spaces including wellness, leisure, and dining areas
- Collaborating closely with the Property Management, Facilities, Wellness & Crystal Club team to uphold brand standards
- Assisting with resetting and preparing communal spaces for daily resident use.paring communal spaces for daily resident use.

The ideal person:

To be successful in this role, the ideal person will have;

- At least 1- 2 years prior experience in high-end hospitality, hotels, luxury residential, or customer-facing environments
- Strong interpersonal and communication skills with a polished and professional manner
- Ability to multitask and remain composed in a premium, fast-paced environment
- Highly organised with strong attention to detail
- Proactive, solution-focused, and team-oriented approach
- Flexibility to work a rotational roster, including weekends & public holidays
- Ability to adapt to new systems, software & processes
- First Aid & CPR Certification – Must be current or willing to obtain
- Ability to handle sensitive situation with confidentiality and professionalism

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📌 Front Office - Resident Experience Officer, Elysium Fields (Melbourne)
🏢 Gurner Group
📍 Melbourne