Care Partner – Drive Growth. Deliver Impact. Change Lives.

Are you a natural relationship builder with a passion for driving growth and making a genuine difference in people’s lives?

At Dovida Sunshine Coast & Gympie, we’re looking for a proactive, growth-focused Care Partner who can turn meaningful conversations into lasting client relationships, recognise opportunities to expand services and play a key role in the continued growth and success of our business.

This is more than a coordination role. It’s a proactive, client-facing position where you’ll take ownership of your client portfolio, identify opportunities for growth and confidently guide clients and families towards services that enhance their independence and quality of life.

If you’re commercially astute, confident leading meaningful conversations, and motivated by achieving measurable outcomes, this is your opportunity to combine purpose with performance.

About Us

Dovida Sunshine Coast & Gympie is a trusted, locally owned and operated provider of high-quality, relationship-based in-home care, proudly supporting older Australians across the Sunshine Coast, Noosa and Gympie regions for over 15 years.

With a dedicated team of more than 250 local employees, we support older Australians to remain living independently at home by delivering care that goes beyond everyday tasks – focusing on genuine relationships, connection, independence and quality of life.

As a growing organisation with a strong reputation for exceptional client experiences, we pride ourselves on our personalised approach, commitment to continuous improvement and strong connections within our local communities.

We're looking for motivated, passionate people who share our commitment to quality care, innovation, collaboration and sustainable business growth, and who want to make a meaningful contribution to the future of our organisation.

Why Join Us?

Join a team that values performance, purpose, and people.

- Supportive, energetic and values-driven culture
- Strong focus on person-centred care
- Opportunity to directly influence business growth and client outcomes
- Clear performance expectations and measurable goals
- Ongoing career development and career progression
- Autonomy to manage and grow your own client portfolio
- Collaborative, high-performing team environment




- Birthday leave – because your day matters
- Competitive salary + company vehicle

About the Role

As a Care Partner, you'll manage and grow a portfolio of clients across the Sunshine Coast & Gympie, taking ownership of client relationships, service engagement, retention and portfolio performance.

You'll play a key role in welcoming new clients, converting enquiries into ongoing services and proactively identifying opportunities to expand care as clients' needs evolve.

Through meaningful conversations, regular client engagement and a strong understanding of our services, you'll recommend tailored care solutions that deliver positive client outcomes while contributing to business growth.

This is a relationship-led, results-focused role where you'll be accountable for achieving agreed performance targets and delivering an exceptional client experience.

What You’ll Do:

- Build strong, trust-based relationships with clients and their families.
- Lead meaningful conversations to uncover needs and identify opportunities.
- Convert prospective enquiries and consultations into new clients and ongoing services.
- Confidently present services, pricing and the value of Dovida's care options.
- Design tailored care solutions aligned with client goals, needs and available funding.
- Drive service uptake and support effective utilisation of client funding.
- Proactively identify opportunities to expand services as client needs evolve.
- Conduct regular client reviews to ensure satisfaction, quality and opportunities for increased service engagement.
- Take ownership of portfolio growth, client engagement, retention and individual performance targets.
- Develop and maintain referral networks to generate new client opportunities.
- Partner with internal teams to deliver seamless, high-quality care.
- Proactively respond to client feedback to strengthen satisfaction and retention.




- Monitor portfolio performance and take proactive steps to achieve growth objectives.

About You:

You’re commercially minded, relationship-driven and motivated by achieving results.

You don’t wait for opportunities to come to you – you actively seek them out. You recognise potential, ask the right questions and confidently guide conversations towards positive outcomes.

You’re comfortable discussing services, pricing and value, and understand how to build trust, influence decisions and turn opportunities into action.

Most importantly, you understand that exceptional client care and sustainable business growth go hand in hand.

You bring:

- Demonstrated success in business development, consultative relationship management or client portfolio growth.
- A proactive, commercially focused mindset with a drive to achieve targets.
- Confidence converting enquiries into ongoing client relationships.
- Strong ability to identify needs and present tailored solutions.
- Strong relationship management, negotiation and influencing skills.
- Confidence discussing pricing, funding and the value of services.
- Experience growing and retaining an existing client base.
- Strong organisational skills and the ability to manage competing priorities.
- Accountability for your performance and a willingness to take ownership of results.
- A genuine commitment to delivering exceptional client experiences.
- Confidence working autonomously and within a team.
- A professional, approachable, and credible presence.

Essential:

- Strong communication, relationship-building and organisational skills.
- Ability to work autonomously and contribute to a high-performing team.
- Current driver’s licence.

Highly Regarded:

- Experience in business development, account management or consultative client relationship roles.
- Experience working towards client acquisition, engagement or growth targets
- Certificate IV or higher in a relevant field.
- Experience in aged care, disability, nursing, community services or related industries.
- Experience coordinating or managing client services.

You don’t necessarily need an aged care background. If you have strong business development and relationship management experience, a genuine interest in helping people and the ability to learn, we’d love to hear from you.

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📌 Care Partner (Sunshine Coast Regional)
🏢 Dovida
📍 Sunshine Coast Regional