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Customer Service Coordinator - Reservations

WHY UNILODGE UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and Recent Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun .

Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP). And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

WHO YOU ARE You will be in the centre of the action,



so we are looking for a fun, enthusiastic, and passionate team player to join our team. Ideally you will have experience in customer service and/or reception and will be motivated for a career at UniLodge. You will love to build connections with people, and demonstrate a passion for problem solving, and going above and beyond to provide great experience to our residents. Some of your essential skills include strong written and verbal communication skills, good attention to detail, solid computer skills and a “we care” attitude.

YOUR RESPONSIBILITIES As a Customer Service Coordinator - Reservations, your responsibilities will include but not be limited to:

- Operate the day to day front desk reception area with a focus on providing an exceptional resident experience
- Assist residents with enquiries related to residency, studies, general needs and overall well being
- Complete check in and out process for residents at the beginning and end of their tenancy
- Assist with leasing and the ongoing property management of rooms/units and apartments
- Conduct room shows to prospective tenants
- Maintain effective liaisons with property services such as maintenance, contract cleaners, contractors, and security personnel to ensure smooth and efficient service to residents
- Work to achieve and maintain the budgeted occupancy figures
- Pro-actively ensure that carpark accounts are paid up to date and manage any arrears

09th October, 2026

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📌 Service Coordinator (City of Gold Coast)
🏢 Norwest Recruitment Pty
📍 City of Gold Coast