Senior Worker / Youth and Support Mentor – Leadership Pathway

Pacific Supports & Mentoring PTY LTD – Burleigh Heads QLD

We are seeking experienced Disability Support Workers and Youth Workers, including applicants capable of stepping into Senior Support Worker / Team Leader responsibilities.

Depending on your experience and capability, responsibilities may include:

Provide high-quality 1:1 disability support, youth work and mentoring, including participants with complex support needs and behaviours

Take a proactive approach to participant goals, engagement, independence, life skills and community participation

Build robust relationships with participants while maintaining professional boundaries, accountability and duty of care

Demonstrate maturity, initiative and confidence when managing challenging situations and making decisions in the community

Maintain high standards across case notes, incident reporting, care plans, risk management and shift documentation

Communicate professionally with families, stakeholders, support coordinators and PSM management

Identify changes in participant needs, risks or service delivery concerns and escalate these appropriately

Experienced applicants may also take on additional responsibilities including:





Acting as a Senior Support Worker / Team Leader across allocated participants and support teams

Providing guidance, mentoring and on-shift leadership to other support workers

Supporting management with participant engagement, staff performance and service quality

Assisting with client reviews, care planning, risk management and case-management-style oversight

Maintaining strong communication with families, stakeholders and external service providers

Identifying gaps within a participant’s support and working with management to improve service delivery and outcomes

Assisting with the onboarding and integration of new workers into participant support teams

Escalating incidents, risks, behavioural concerns and operational issues to management

Helping maintain consistency and accountability across participant support teams

We are particularly interested in applicants with backgrounds in Senior Support Work, Youth Work, Team Leadership, Case Management, Community Services, Mental Health or Residential Care who still enjoy being hands-on with clients.

For strong performers, there is a genuine pathway into Team Leader, Service Coordination and broader management responsibilities as PSM continues to grow.

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📌 Senior Worker / Youth and Support Mentor – Leadership Pathway (City of Gold Coast)
🏢 Pacific Supports & Mentoring
📍 City of Gold Coast