Remote: Hybrid

Job DescriptionAs a Collections Officer at Altogether Group you help customers stay on track with their bills while keeping our operations running smoothly. It’s not just about chasing payments – it’s about problem-solving, empathy, and solutions.Hybrid flexibility: 3 days in the office, 2 days from homeSupportive environmentFun (yes, fun!) moments with your team!Why You’ll Love This Role?Make a Real ImpactHelp customers navigate tricky situationsProtect access to essential utilitiesKeep our billing system fair and reliableBe the hero who balances firmness with empathyWork Smart, Not HardCollections doesn’t have to be stressful. Here, you’ll have:Clear processes that guide your workDefined escalation pathsFair workloads and caseloadsLeadership that actually listensHybrid work: 3 days in the office, 2 days from home.We give you the tools and support to do the job right — without burning out.Support When It Gets ToughLet’s face it — sometimes the calls are challenging.



That’s why:Team check-ins keep everyone saneClear rules make difficult conversations easierLeave is respected (take a proper break!)Managers have your back when things get trickyWe’re a small, tight-knit ops team — that means you’ll see the impact of your work and have opportunities to:Shape better collections processesStep into senior roles in operationsLearn customer support, compliance, and billing inside outYou’ll thrive here if you:Can stay calm on the phoneBalance empathy with firmnessAppreciate structure but like a bit of fun with your teamWant meaningful work (and some laughs along the way)If you want aggressive “hit your quota at all costs” sales, this isn’t it.If you want to do collections properly, fairly, and with a supportive team behind you — welcome home.Our PromiseWe’re reliable about our work — but not about burning you out. Our collections team is:StructuredSupportiveFairImpactfulFun (yes, really!)Because essential services deserve essential people — and those people deserve to enjoy the job!

📌 Collections Officer (Brisbane)
🏢 Altogether Group Pty
📍 Brisbane