Job Type: Part-time

Job Description29th October, 2026RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways.Now, a little about the role:Drive the efficient and stakeholder-focused provision of high-quality customer service as part of RSL Queensland’s League Services team. This is a Part time office-based role, 3 days per week.Key Accountabilities:Ensure a high level of customer service to all stakeholders by welcoming all visitors on-site and managing each visit professionallyDemonstrate professionalism and empathy in responding to inbound calls and queries as you refer and direct to the appropriate services/contactsComplete general office administrative duties and coordinate incoming deliveriesAssist with the organisation of meetings, invitations and agendas, printing documents, catering, accommodation, travel,



and follow upAssist in the preparation of monthly and quarterly reportsUpdate directories, collect data and prepare reimbursement claims, policy and procedure updates, documents, and general correspondence for considerationParticipate in District Activities and events as required.What’s required to succeed:Exceptional customer service underpinned by strong written and verbal communication skillsExcellent working knowledge and use of Microsoft Word, Excel and OutlookDemonstrated solid interpersonal, oral, and written communication skills, with the ability to consult, communicate and problem solve effectivelyPractical thinking and a self-starter mindsetThe physical ability to bend & reach above the shoulders carrying 5–7 kg loadA current Australian drivers’ licenceSome travel and weekend work are requiredEmbracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart.

📌 District Administration Assistant (Townsville)
🏢 Rsl Queensland
📍 Townsville