The Office Coordinator plays a vital role in delivering exceptional front-line reception and administrative support to the entire team at Quintess Retirement Community. This role is central to ensuring a consistently high standard of customer service and administrative efficiency, contributing directly to the positive experiences of residents, families, visitors, and staff. As a valued member of the team, the Office Coordinator provides professional, personable, and confidential administrative services that support the smooth day-to-day functioning of the community. The role requires strong interpersonal skills, the ability to multitask, and a calm, solutions-focused approach to communication and service delivery.

Key responsibilities

Greet and assist residents, families, visitors, and contractors in a friendly, respectful, and professional manner

Manage incoming calls and emails, directing enquiries appropriately and responding to general queries

Maintain the presentation and organisation of the reception, office areas and community centre

Provide administrative support to the Village Manager and broader team as required

Provide relief for periods of leave for the Village Manager

Coordinate with residents to plan and organise activities and events, including maintaining and updating calendars,



and developing news highlights and updates to keep residents informed, engaged and connected

Manage mail and deliveries, including incoming/outgoing correspondence

Maintain accurate records and assist with data entry tasks as required

Coordinate room bookings and support the organisation of onsite events or appointments

Uphold confidentiality and privacy standards in all resident and business-related matters

About you

Previous experience in a receptionist, administrative, or customer service role

Proficiency in Microsoft Office (Word, Excel, Outlook)

Confident phone manner and written communication skills

Warm, approachable, and skilled communication style

Excellent interpersonal and customer service skills

Strong organisational and time management abilities

Ability to handle multiple tasks calmly and efficiently

High level of attention to detail

Discretion and confidentiality in handling sensitive information

Current Police Check (or willingness to obtain)

About us

Quintess Retirement Community is a newly completed retirement community for over 65's committed to delivering exceptional service and support to residents, families, and staff.

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📌 Office Coordinator (Brisbane)
🏢 Entero
📍 Brisbane