CX Transformation Lead - AI-Driven Contact Center Solutions (Melbourne)

CX Transformation Lead - AI-Driven Contact Center Solutions (Melbourne)

31 Oct
|
Amazon Web Services (AWS)
|
Melbourne

31 Oct

Amazon Web Services (AWS)

Melbourne

Amazon Web Services Australia Pty Ltd is seeking a hands-on Senior Delivery Consultant with deep contact centre expertise to lead CX transformation engagements for APJC customers. You will own solution design, delivery delivery, and customer outcomes, working with stakeholders across operations, IT, and business.

The role focuses on contact centre operations, WFM, QM, and omnichannel engagement, leveraging Amazon Connect, Lex, Bedrock, and cloud-native architectures to modernise how customers

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📌 CX Transformation Lead - AI-Driven Contact Center Solutions (Melbourne)
🏢 Amazon Web Services (AWS)
📍 Melbourne

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