Job Title: Service Now Technical Architect
Location: Current South Wales (NSW), Australia
Experience: 10+ Years
Job Type: Permanent

Job Summary

Job Summary

We are seeking an experienced Service Now Technical Architect to lead enterprise-level solution design, architecture, and implementation. The ideal candidate must have strong expertise across ITOM, ITAM, and HRSD, along with relevant Service Now certifications.

Key Responsibilities

- Design scalable, secure, and enterprise-grade Service Now solutions.
- Provide technical leadership and architectural guidance.
- Lead solution design and implementation across ITOM, ITAM, and HRSD.
- Oversee Service Now configurations, scripting, workflows, and customisations.
- Design integrations using REST/SOAP APIs and Integration Hub.
- Manage CMDB architecture, service mapping, and platform governance.
- Ensure coding standards, security, performance, and best practices.
- Collaborate with stakeholders and technical teams.
- Review technical deliverables and resolve complex platform issues.

Mandatory Skills





- 10+ years of overall IT experience with strong Service Now expertise.
- Proven experience as a Service Now Technical Architect / Solution Architect.
- Strong hands-on expertise in ITOM, ITAM, and HRSD.
- Strong knowledge of Service Now architecture and platform capabilities.
- Experience with Java Script, Business Rules, Script Includes, and Client Scripts.
- Expertise in REST/SOAP integrations, Integration Hub, and Flow Designer.
- Good understanding of CMDB, workflows, automation, and platform customisation.
- Strong technical leadership and stakeholder management skills.

Preferred Certifications

- Service Now Certified System Administrator (CSA).
- Certified Application Developer (CAD).
- CIS certifications in ITOM, ITAM, and/or HRSD.
- CTA / CMA certifications are highly desirable.

Note: Candidates with enterprise-level Service Now architecture and implementation experience across ITOM, ITAM, and HRSD are preferred

📌 ServiceNow Technical Architect (New South Wales)
🏢 The HR Ally
📍 New South Wales