At the current time, we have positions for the right candidatesto join the Technical Services section. This role requires you to have a highlevel of customer care and be able to meet customer satisfaction throughefficient technical solutions.

- Ensure all warranty claims are processed in a timely manner.
- Handling of returns made in person or sent in from customers or other stores.
- Testing of warranty parts to verify claim.
- To be able to follow quality builds and testing processes.
- Meeting customers' expectations clearly and promptly.
- Understand and apply quality control testing
- Ability to perform advanced technical duties in accordance with companyprocedures
- Travel may be required from time to time,
- To support peers with technical matters
- To aid and assist all Branch duties





Skills, Knowledge and Experience

- A minimum of 3-year experience as a Technical Support Officer within the ITindustry
- Experience with hardware and software issues and how to build systems tospecification
- Tertiary qualified in Computer Systems Engineering or equivalent
- Solid Customer Service skills -ability to build relationship with customers
- Sound Communication skills - written and verbal
- Ability to work independently and efficiently to meet deadlines
- Self-motivated, detail orientated and organised

#J-18808-Ljbffr

📌 Technical Services Officer (Australia)
🏢 Scorptec
📍 Australia