Placed.au is looking for a full-time Venue Manager for our client in Thredbo, Recent South Wales. This role is responsible for the overall management and commercial development of a hospitality venue, including restaurant and bar operations, events, entertainment, marketing, partnerships, and seasonal initiatives. The successful candidate will lead venue operations, manage budgets and resources, and develop strategies to increase visitation, bookings, revenue, and guest satisfaction.

Job Description:

Venue Strategy and Commercial Development

-Develop and implement an annual venue business plan covering commercial priorities, target markets, service offerings, event programming, and revenue growth initiatives.
-Determine seasonal positioning and customer experience strategies for winter skiing, summer mountain biking, school holidays, and other significant tourism periods.
-Identify opportunities beyond standard restaurant trade, including ticketed experiences, private functions, entertainment-led sessions, and collaborative promotions.
-Evaluate customer demand, visitor patterns, competitive activity, and trading results to guide investment, pricing recommendations, and future initiatives.
-Present business plans, commercial proposals, and performance recommendations to the Director and implement approved strategies.

Events, Entertainment and Experience Programming

-Develop and manage an events and entertainment calendar, including themed evenings, après-ski programs, live music, DJs, seasonal celebrations, and group experiences.
-Develop event concepts, customer packages, schedules, and commercial proposals, including attendance forecasts, pricing, costs, and expected returns.
-Source, assess, negotiate with, and coordinate performers, DJs, entertainment agencies, production suppliers, and other event partners within approved budgets.
-Oversee event delivery, including bookings, ticketing or reservations, performers, technical requirements, staff allocation, supplier coordination, promotions, and guest flow.
-Manage sales and delivery planning for private functions, group bookings, and business or tourism-related events.
-Review event attendance, sales, profitability, and customer feedback to improve future programming.

Marketing, Brand and Audience Development

-Prepare and implement seasonal marketing and promotional plans with defined audience segments, campaign priorities, budgets, and measurable objectives.
-Promote entertainment, functions, and food and beverage experiences through digital channels, social media, local advertising, tourism listings,



and promotional partners.
-Coordinate content creation, campaign schedules, creative materials, and external agencies or contractors while maintaining the venue’s brand and market positioning.
-Develop strategies to increase repeat visitation, direct bookings, group enquiries, and customer engagement during peak and quieter trading periods.
-Track campaign performance, customer enquiries, booking conversion, and promotional returns, adjusting activities and expenditure as required.

Partnerships, Functions Sales and Stakeholder Relationships

-Establish and maintain relationships with accommodation providers, tourism operators, local businesses, event organisers, and resort stakeholders.
-Develop joint promotions and experience packages connected to skiing, mountain biking, village events, and the wider Thredbo visitor economy.
-Lead commercial discussions for group and corporate functions, entertainment partnerships, and third-party collaborations within delegated authority.
-Maintain a pipeline of event, function, and partnership opportunities and report on enquiries, confirmed bookings, and expected revenue.

Financial Management and Commercial Accountability

-Prepare venue operating, marketing, and event budgets and forecasts for approval, monitor performance, and take corrective action within delegated authority.
-Manage commercial performance across dining, bar, events, and functions, including sales, gross margin, labour costs, promotional expenditure, and event profitability.
-Establish and monitor performance measures for event attendance, private function sales, repeat business, campaign effectiveness, guest satisfaction, and venue profitability.
-Approve or recommend supplier, performer, and promotional expenditure within delegated limits and negotiate commercially sound terms.
-Provide regular financial and operational reports to the Director, including seasonal forecasts, activity results, risks, and commercial recommendations.

People Leadership and Venue Operations

-Lead recruitment, induction, training, supervision, and performance management of venue personnel, aligning workforce plans with events and seasonal demand.
-Coordinate restaurant, bar, and event services,



establishing service standards and allocating responsibilities to ensure consistently high-quality delivery.
-Oversee staff rosters, workforce budgets, contractor requirements, and resource allocation for regular trading and special programs.
-Monitor purchasing, stock management, supplier performance, venue presentation, and guest feedback.
-Resolve significant operational or guest experience issues and implement improvements to venue policies, systems, and service delivery.

Seasonal Readiness, Compliance and Risk Management

-Develop pre-season launch plans covering programming, marketing, recruitment, supplier commitments, operational readiness, and anticipated trading demand.
-During quieter or non-trading periods, coordinate forward bookings, event development, promotional planning, partnership activities, and preparations for the next trading period.
-Ensure compliance with food safety, liquor licensing, workplace health and safety, employment requirements, and relevant venue operating obligations.
-Assess and manage risks associated with functions and live entertainment, including crowd management, noise controls, performer and supplier arrangements, required approvals, and applicable music licensing.
-Maintain appropriate records, contracts, incident reports, and management controls for venue, event, and commercial activities.

Qualifications/Attributes:

-Must hold a Diploma of Management or Hospitality, or at least three (3) years of relevant work experience may substitute for the formal qualification.
-Must have at least three (3) years of relevant work experience in venue management or a similar hospitality leadership role.
-Demonstrated experience managing hospitality, tourism, or licensed venues.
-Strong leadership, people management, and team development skills.
-Proven ability to manage budgets, labour costs, stock control, and financial performance.
-Excellent customer service and stakeholder management capabilities.
-Ability to manage multiple operational priorities and changing business demands.
-Strong organisational, communication, and problem-solving skills.
-Sound knowledge of workplace health and safety, food safety, and liquor licensing requirements.
-Ability to plan and coordinate events, entertainment, private functions, marketing activities, and commercial partnerships.
-Strong commercial awareness and the ability to identify opportunities for revenue growth and improved profitability.

Salary Range:

$70,000 – $90,000 p.a. excluding superannuation.

📌 Venue Manager (Thredbo)
🏢 Placed Australia
📍 Thredbo