To deliver sales & profit of MPM products to, and manage the relationship with, existing and new customers as identified.

Key Responsibilities

- Own day‑to‑day account delivery to support profitable sales growth across key customers.
- Own execution of the agreed promotional plan (submissions, mechanics, approvals, compliance and timelines).
- Own customer administration and governance including item setup (pricing, barcodes, NPD, delists), portals, claims and documentation.
- Own forecast inputs (base, promo, NPD, new lines), ensuring accuracy and timely updates.
- Own pricing integrity and ensure internal stakeholder sign-off for all customer pricing.

Support (Enable outcomes)

- Support delivery of the customer P&L; through disciplined execution of pricing, promotions and claims processes.
- Support cross-functional alignment with Supply Chain, Forecasting, Marketing, Category and Finance to ensure plans land in-store and online.
- Support range reviews and customer processes through preparation, follow-ups and internal coordination.

Shape (Influence & contribute)

- Use EPOS, category and competitor insights to influence ranging, promotions and in-store execution decisions.
- Contribute to customer engagement and ways of working, supporting MPM’s position as a partner of choice.
- Support development of trade and shopper activation plans with Marketing and Category teams.
- Contribute to cross-functional discussions to support range reviews, NPD launches and distribution outcomes.

Measure & Report (Track, analyse, communicate)

- Track and report on performance across GSV, trade spend, margin and key P&L; drivers.
- Analyse and report on promotional effectiveness (volume, ROI, pricing mechanics, competitor activity).
- Monitor weekly execution metrics including rate of sale, distribution and price compliance.
- Identify and communicate risks and opportunities, including stock and service impacts.
- Deliver weekly and monthly reporting, along with clear insights and recommended actions.





Provide high-quality customer and internal materials (range reviews, promo reviews, scorecards, analysis).

Knowledge, Skills and Experience

- Solid understanding of commercial and financial drivers, including pricing, trade spend, margins and promotional ROI.
- Experience analysing EPOS and category data to support commercial decision-making.
- Exposure to account management processes including forecasting, promotions, range reviews and claims.
- Previous experience in sales or FMCG roles preferred.

Skills

- Communication: Communicates clearly and concisely with customers and internal stakeholders; able to align and collaborate effectively.
- Presentation & storytelling: Delivers structured, insight-led presentations for both internal and external audiences.
- Relationship management: Builds strong, trust-based relationships by consistently meeting expectations.
- Planning & organisation: Highly organised with robust prioritisation skills; able to manage multiple tasks and deadlines in a fast-paced environment.
- Numerical & analytical capability: Comfortable working with data and systems (e.g. Excel, customer data) to support reporting and decisions.
- Negotiation: Confident handling objections and supporting constructive, outcome-focused discussions.
- Execution & attention to detail: Ensures accurate delivery across pricing, promotions, reporting and customer materials.

Behavioural Capabilities

- Commercial mindset: Understands the link between sales, profitability and ROI; applies this in day-to-day decisions.
- Ownership & self-discipline: Highly self-managed with strong preparation for customer meetings, disciplined prioritisation, effective meeting delivery and consistent, timely follow-up on actions.
- Proactive & action-oriented: Responds quickly to opportunities and issues with a solutions-focused approach.
- Adaptability: Comfortable working in a fast-paced, evolving environment.
- Learning mindset: Seeks feedback, learns from experience and proactively develops capability.
- Team player: Works effectively both independently and as part of a cross-functional team.

📌 Account Manager (Sydney)
🏢 MPM Products
📍 Sydney