Number of Positions Available:1ABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role mattersThe Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.
About the programThe Homelessness Support Services Program delivers life-changing support to individuals and families experiencing or at risk of homelessness through tailored, client-centred case management. Spanning Homelessness Transition Support, the Intensive Case Management Initiative (ICMI) and Support for Families at Risk (SFAR), the program helps clients overcome complex barriers, access safe and sustainable housing, and build stronger, more independent futures. Working across diverse cohorts, including families, young parents, Aboriginal and Torres Strait Islander peoples, and culturally diverse communities, the program provides flexible, holistic support designed to create lasting outcomes.

About the role
As a Case Manager , you'll be at the forefront of supporting individuals and families experiencing or at risk of homelessness,



helping them overcome complex challenges and build pathways to protected, sustainable housing. Through proactive outreach, advocacy and connections to vital community services, you'll empower clients to achieve greater independence and positive life outcomes. This is a rewarding opportunity to make a tangible difference while delivering high-quality, person-centred support in a fast-paced and impactful environment.
Reporting to the Team Leader, this is a permanent part-time position, 30.4 hours per week, based on-site in Shepparton, VIC.
ConditionsCompensation is in accordance with the SCHADS Award Level 5.$53.43
- $55.85 + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.
How you will make an impactDeliver strengths-based, person-centred case management support to individuals and families experiencing or at risk of homelessness, empowering clients to achieve their goals and build greater independenceConduct comprehensive client assessments, manage referrals and provide proactive outreach support, ensuring services are responsive, tailored and aligned with program objectivesDevelop, implement and review individual case management plans, connecting clients with housing, community supports and essential services to achieve sustainable outcomesAdvocate for clients and build strong partnerships with external service providers,



ensuring clients receive coordinated support that addresses their complex and evolving needsMaintain accurate client records, meet compliance and funding requirements, actively contribute to team activities, and identify opportunities to enhance service delivery and client outcomesWhat you will bringTertiary degree or diploma qualification in Social Work, Community Services, Welfare, Community Development or a related discipline, or equivalent experience and expertise gained through extensive sector knowledge and professional practiceDemonstrated experience working within homelessness, housing or community services, with a strong understanding of the challenges faced by vulnerable and disadvantaged communitiesProven ability to undertake comprehensive client assessments, gather and analyse information, and develop tailored support plans that address individual needs and goalsExperience applying risk assessment frameworks to identify and respond to issues relating to safety, wellbeing, homelessness and other complex client needsStrong stakeholder engagement and collaboration skills, with the ability to work effectively with clients, community services and external providers to achieve positive, holistic outcomesA current and valid Employee Working with Children’s CheckA current Victorian Driver’s LicenceWhat

we offer
The Salvos offer eligible employees a well-balanced package of meaningful benefits including:Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefitGenerous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activitiesAccess to EAP and health & wellness initiatives incl Fitness PassportAboriginal and Torres Strait Islander sup

📌 Case Manager (Greater Shepparton City)
🏢 The Salvation Army
📍 Greater Shepparton City