31 Oct
|
Probe CX
|
Melbourne
31 Oct
Probe CX
Melbourne
Probe CX in Melbourne is seeking a Hardship Customer Service Representative to support banking customers facing financial stress. You will handle calls, messaging, and guidance with empathy, using CRM tools and complying with policy. This is a hybrid role with on-site equipment collection, training week in office, and remote training.
The role emphasizes vulnerability-aware communication, accurate documentation, and collaboration with team leaders, QA, and training to improve customer outcomes.
📌 Banking Hardship Support Specialist (Melbourne)
🏢 Probe CX
📍 Melbourne