Turn great conversations into exceptional client experiences.

About Addikted to Ink

Addikted to Ink is Australia's largest tattoo studio network, bringing together talented tattoo artists and dedicated teams across multiple locations.

We're committed to quality workmanship, exceptional customer service and creating outstanding client experiences — from the first enquiry through to the finished tattoo.

As our network continues to grow, we remain focused on building strong client relationships, maintaining high standards and delivering a consistent, professional experience across our studios.

Joining Addikted to Ink means becoming part of a growing business where creativity, customer relationships and quality are at the heart of what we do.

About the role

We're looking for a commercially driven, customer-focused Bookings & Sales Manager to help us deliver an exceptional experience from the first enquiry through to the confirmed appointment.

This role is about more than managing bookings. It's about understanding what matters to each client, building trust, providing the right guidance and making it easy for them to take the next step in their tattoo journey.

You’ll play a key role in converting enquiries into appointments, strengthening client relationships and driving sales across our growing network of studios.

If you combine a genuine passion for customer service with strong sales ability and a commitment to results, this is an opportunity to make a real impact.

What you'll be responsible for

Managing client enquiries: Respond to enquiries across phone, Instagram and online channels promptly, professionally and with a customer-first approach.

Driving bookings and sales:



Convert enquiries into confirmed appointments by understanding client needs, addressing concerns and guiding clients confidently through the booking process.

Delivering exceptional client experiences: Ensure every interaction is helpful, personalised and consistent with the standards of Addikted to Ink.

Building lasting relationships: Develop client trust, encourage repeat bookings and support referrals through attentive service and effective follow-up.

Matching clients with the right artists: Understand each client's ideas, preferred tattoo style and requirements to connect them with the most suitable artist and studio.

Managing leads and follow-ups: Maintain accurate client records, follow up outstanding enquiries and identify opportunities to recover missed bookings.

Coordinating across multiple studios: Work closely with tattoo artists and studio managers to ensure bookings are organised and client expectations are clearly communicated.

Achieving sales targets: Monitor conversion performance, take ownership of results and identify opportunities to increase bookings and revenue.

Improving processes: Identify ways to streamline enquiries, strengthen follow-up practices and continuously improve the client journey.

What you'll bring





We're looking for someone who understands that successful sales begin with understanding the customer.

You’ll bring:

At least 3 years of relevant experience in sales, customer service, bookings, hospitality or a similar customer-facing role.

Excellent communication and interpersonal skills, with the ability to build rapport and establish trust quickly.

A customer‑centric mindset and the ability to balance client satisfaction with commercial objectives.

Strong sales and negotiation skills, with confidence in converting enquiries into bookings without compromising the customer experience.

A proactive approach to lead management, follow‑ups and identifying sales opportunities.

Strong organisation and attention to detail, particularly when managing multiple enquiries and priorities.

The ability to remain composed, professional and solutions‑focused in a fast‑paced environment.

A results‑driven mindset, with the initiative to meet targets and continuously improve performance.

The ability to work collaboratively with a team across multiple locations.

An interest in tattoos, art or the creative industry.

Experience in the tattoo industry isn't essential. We value transferable skills, a willingness to learn and the ability to deliver outstanding customer experiences while achieving meaningful business results.

Why join Addikted to Ink?

At Addikted to Ink, we're building more than a network of tattoo studios. We're building a business around quality workmanship, robust relationships and a client experience that people want to return to.

You’ll have the opportunity to:

Make a direct contribution to bookings, sales performance and business growth.

Wor

📌 Bookings & Sales Manager (Melbourne)
🏢 Addikted To Ink
📍 Melbourne