Job Description
/n Senior Customer Service Officer – Job Advertisement /n Join the team at Locality Planning Energy (LPE) and play a key role in delivering an exceptional customer experience within a fast-growing Australian energy provider. /n Based in our modern Maroochydore office, this is an exciting opportunity for an experienced customer service professional who thrives in a fast-paced environment, enjoys problem solving, and is passionate about delivering outstanding service outcomes. /n LPE is an Australian-owned energy provider supporting embedded networks and energy solutions across residential, commercial and mixed-use communities. We pride ourselves on our collaborative culture, supportive leadership team and commitment to continuous improvement. /n

About the Role
/n As a Senior Customer Service Officer, you will act as a key escalation point within the Customer Service team, supporting both customers and team members to deliver high-quality service outcomes. /n You will be responsible for managing complex customer enquiries, coaching and supporting team members, assisting with process improvements, and ensuring service standards and KPIs are achieved. /n This role is ideal for someone who enjoys mentoring others, taking initiative, and contributing positively to team culture and performance. /n

Key Responsibilities
/n /n
- Provide exceptional customer service across phone, email and digital channels /n
- Manage escalated customer enquiries and complaints with professionalism and empathy /n
- Support and mentor Customer Service Officers within the team /n
- Assist with onboarding and training of new team members /n
- Monitor service standards and contribute to continuous improvement initiatives /n
- Liaise with internal departments to resolve customer issues efficiently /n




- Maintain accurate customer records and documentation /n
- Contribute to a positive, collaborative and high-performing team environment /n /n About You /n To be successful in this role, you will have: /n /n
- Previous experience in a senior customer service or team support role /n
- Strong communication and interpersonal skills /n
- Excellent problem-solving and conflict resolution abilities /n
- Ability to work in a fast-paced environment and manage competing priorities /n
- A proactive and solutions-focused mindset /n
- High attention to detail and strong administrative skills /n
- Experience using CRM systems and Microsoft Office Suite /n
- Energy, utilities or contact centre experience will be highly regarded /n /n Why Join LPE? /n /n
- Supportive and collaborative team culture /n
- Career development and growth opportunities /n
- Modern office environment located on the Sunshine Coast /n
- Chance to work for a growing Australian energy provider /n
- Employee recognition initiatives and engagement programs /n
- Make a genuine impact supporting local communities and customers /n /n Apply Now /n If you are an experienced customer service professional looking to take the next step in your career, we would love to hear from you. /n Please submit your resume and a cover letter outlining your experience and suitability for the role. /n Employer Questions /n Your application will include the following questions: /n /n
- How many years of customer service experience do you have? /n
- Do you have experience handling escalated customer complaints? /n
- How many years of handling escalated customer complaints? /n
- Which CRM systems have you used previously? /n
- Do you have full working rights in Australia? /n
- What is your expected annual salary? /n /n /n

📌 Senior Customer Service Officer (Sunshine Coast)
🏢 LPE Management Pty
📍 Sunshine Coast