Lead a team in delivering exceptional customer service in a high-performing store

Your new company
Join a well-established Australian family-owned retailer specialising in premium furniture, homewares and lifestyle products. Renowned for quality, elegant styling and exceptional service, the business is seeking an experienced Assistant Manager to support its Bundall store.
Your recent role
Reporting to the Store Manager, you will support the day-to-day operations of the store while leading and developing a team of Retail Assistants. You will help drive sales performance, deliver outstanding customer experiences and maintain the store’s high visual merchandising standards. In the Store Manager’s absence, you will take responsibility for leading the store.Your key responsibilities will include:

- Coaching, motivating and supporting the retail team
- Assisting with rostering, onboarding and staff training
- Driving sales and supporting the achievement of store targets
- Delivering exceptional customer service and expert product advice
- Building strong, lasting customer relationships
- Managing customer enquiries and resolving concerns professionally
- Overseeing opening, closing and daily store procedures
- Monitoring inventory, stock receipting, ordering and transfers
- Maintaining accurate point-of-sale and inventory records
- Ensuring products are displayed, priced and replenished correctly




- Maintaining visual presentation in line with brand standards
- Supporting cash handling, banking and reconciliation
- Assisting with budgets and financial controls
- Maintaining compliance with company policies and WHS requirements

What you'll need to succeed
To be successful in this position, you will have:

- Previous retail management or supervisory experience
- Proven experience leading, motivating and engaging a team
- A strong customer-first approach and excellent communication skills
- The ability to manage competing priorities in a busy retail setting
- Robust organisational skills and attention to detail
- Experience using point-of-sale and inventory management systems
- Availability to work five days per week, Sunday to Thursday
- Experience in premium retail, furniture, homewares or lifestyle products will be highly regarded, along with an interest in quality products, styling and home décor.

What you'll get in return

- Competitive salary
- Performance-based bonus
- Hands-on leadership responsibilities and career development potential
- A premium retail environment with quality products

What you need to do now
If you're interested in this role, click 'apply now' or send an updated resume to View email address on viewjobs.com.au. Furthermore, call Thasmika Rupnarain on View phone number on viewjobs.com.au for a confidential discussion.

#3026036

📌 Store Manager (City of Gold Coast)
🏢 Hays
📍 City of Gold Coast