Salary: $75,000–$85,000 per annum + superannuation, depending on experience.
Key Responsibilities
- Provide IT support and troubleshooting assistance to staff.
- Maintain computers, laptops, printers, software and other IT equipment.
- Manage user accounts, access permissions and onboarding/offboarding IT requirements.
- Assist with Microsoft 365, Teams, SharePoint and other business systems.
- Monitor IT security, data protection, backups and system access.
- Maintain IT documentation, licenses and equipment registers.
- Assist with implementing current systems, software and technology improvements.
- Liaise with external IT providers and vendors when required.
- Support staff with technology training and system usage.
About You
- Experience in IT administration, technical support or a similar role.
- Strong troubleshooting and problem-solving skills.
- Good knowledge of Microsoft 365, including Outlook, Teams and SharePoint.
- Excellent communication and organisational skills.
- Ability to work independently while supporting a diverse team.
- A proactive approach to IT security, confidentiality and data management.
- Relevant IT qualifications or certifications are desirable.
Why Join FSS?
- Join a growing organisation making a difference in the community.
- Work with a supportive and collaborative team.
- Opportunity to improve systems and contribute to organisational growth.
- Be part of an organisation committed to supporting young people and individuals in our community.
📌 IT Support Officer (Cairns)
🏢 Frontline Support Services
📍 Cairns
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