Insurance Portfolio Manager - Insurance Repairs

Take Ownership of an Insurance Repair Portfolio and Drive Results

Remote or Work-From-Home Arrangements Available to the Right Candidate

Greenrock Building is looking for an experienced Insurance Portfolio Manager with the industry knowledge, confidence and drive to take ownership of client portfolios and deliver results.

We need someone with a solid understanding of repair methodology, the ability to anticipate challenges and the experience to make informed decisions that keep repairs progressing.

We're looking for someone who sees the bigger picture, thinks ahead and finds practical solutions before small issues become bigger problems.

THE ROLE

As an Insurance Portfolio Manager, you'll be the primary contact for multiple clients, taking responsibility for the performance and progression of allocated insurance repair portfolios.

Working closely with supervisors, trades and management, you'll coordinate repairs, manage competing priorities and ensure jobs progress efficiently from approval through to completion.

Your responsibilities will include:

- Maintaining solid relationships and clear communication with insurers, clients and internal teams
- Driving job performance against insurer KPIs, repair timeframes and internal targets
- Applying your knowledge of building repairs and repair methodology to anticipate and resolve issues
- Coordinating with supervisors, estimators, and trades and administrative teams
- Troubleshooting bottlenecks, sourcing solutions and escalating issues when required.
- Actioning approvals, variations and job documentation
- Working with management to identify opportunities to improve workflows, efficiency and portfolio performance

WHAT YOU'LL BRING TO THE TEAM





We're looking for someone who knows the insurance building industry and understands what it takes to manage repairs successfully.

- A proactive, solutions-focused approach and the ability to work independently
- A proven track record in the insurance building industry
- A strong understanding of insurance claim processes, repair methodology and insurer requirements
- Proven ability to manage multiple repair jobs, priorities and deadlines
- Excellent organisational, communication and problem-solving skills
- Confidence and maturity to make decisions, resolve issues and take responsibility for outcomes
- Experience using insurance building management software and multiple digital platforms

WHY JOIN GREENROCK BUILDING?

We're an established, family-owned insurance building company operating across Queensland and Recent South Wales. Our growth strategy focuses on investing in our team, our technology, and developing smarter ways of working.

Quality. Integrity. Communication. Ownership. Respect. These are the values that guide how we work. We're looking for people who share these values and want to contribute to meaningful change and continuous improvement.

What we offer:

- A highly market-competitive salary package, with top remuneration available for the right candidate
- Genuine ownership of your portfolio and the opportunity to influence outcomes
- An experienced, supportive team that values initiative and accountability
- A progressive business investing in technology, innovation and better systems
- The opportunity to contribute ideas, improve processes and make a real impact

Join Greenrock Building and be part of a team focused on doing things better, working together and delivering results.

📌 Insurance Portfolio Manager (Canberra)
🏢 Greenrock Building
📍 Canberra