- Engagement: Contract through to 31 December 2026.
- Extension: Potential to extend for a further 6–12 months.
- Location: Melbourne CBD or fully remote within Australia.
- Project timeline: Initial delivery targeted for completion by December 2026.

The Opportunity

Dynamo Recruitment is seeking an experienced Microsoft Dynamics 365 Customer Insights – Data Consultant to support the design and implementation of a customer data and insights capability.

This is an opportunity to play a key role in bringing together customer data from multiple platforms to create unified customer profiles and transform behavioural and transactional data into meaningful, actionable insights.

The project has an ambitious delivery timeline, with the initial scope targeted for completion by December 2026. We're looking for someone with recent, hands‐on Customer Insights – Data experience who can hit the ground running and make an immediate impact.

This role requires practical implementation experience with Customer Insights – Data, rather than experience limited to Customer Insights – Journeys or marketing automation.

The Environment

You'll be working across a varied customer data ecosystem, including:

- Microsoft Entra External ID
- Dynamics 365 CRM
- Dynamics 365 Real‐Time Journeys and marketing interactions
- WordPress website behavioural data
- Membership and membership renewal data
- Transactional and purchase data
- Other customer‐facing platforms and data sources

Key Responsibilities

- Customer Insights – Data Implementation: Configure and implement Customer Insights – Data to support customer data and insights objectives.
- Data Ingestion & Harmonisation: Connect, ingest, map,



transform and harmonise data from multiple systems to establish a consistent customer data foundation.
- Customer Identity Resolution: Configure matching and reconciliation rules to resolve customer identities, consolidate duplicate records and create unified customer profiles.
- Data Modelling: Design data models, relationships and mappings that accurately represent customer information across source systems.
- Measures, Attributes & Segmentation: Develop customer measures, calculated attributes and segments to support business reporting, analysis and engagement.
- Behavioural & Transactional Insights: Combine CRM records, membership activity, renewals, purchases, email engagement and website behavioural data to uncover meaningful customer insights.
- Data Activation: Enable Customer Insights data and segments to be used effectively across Dynamics 365 and relevant customer engagement processes.
- Data Quality & Troubleshooting: Investigate data inconsistencies, identity resolution issues and complex integration challenges to ensure reliable outputs.
- Stakeholder Collaboration: Work closely with business stakeholders to translate business questions into appropriate data models, measures and actionable insights.
- Testing & Validation: Validate unified customer profiles, segments,



measures and data outputs to ensure accuracy and alignment with business requirements.

Skills & Experience Required

To be successful in this role, you will bring:

- Recent, hands‐on experience implementing and configuring Microsoft Dynamics 365 Customer Insights – Data.
- Strong technical knowledge of data ingestion, mapping, transformation and harmonisation.
- Demonstrated experience with customer identity resolution, matching rules and unified customer profiles.
- Proven capability in designing customer measures, attributes and segments.
- Experience integrating and analysing data from multiple sources, particularly CRM, transactional, marketing engagement and website behavioural data.
- A strong understanding of customer data quality, data relationships and troubleshooting complex data issues.
- Experience activating Customer Insights data and segments within the Dynamics 365 ecosystem.
- The ability to translate business requirements into practical data solutions and meaningful business insights.
- Robust stakeholder engagement, communication and problem‐solving skills.
- The ability to work autonomously, prioritise effectively and deliver within tight project timelines.
- Experience in the membership, professional association or training sector.
- Understanding of membership lifecycles, renewals, event participation, training enrolments and member engagement.
- Experience working with Dynamics 365 CRM and Real‐Time Journeys.
- Experience incorporating website behavioural data, including data sourced from WordPress.
- Familiarity with Microsoft Entra External ID and customer identity management.
- Experience delivering customer data and insig

📌 Dynamics 365 Customer Insights – Data Consultant (Perth)
🏢 Dynamo Recruitment
📍 Perth