Updated: Friday, 18 August 2017 - 1 of 3 - Initial: ______

Position Description | Housekeeping Team Leader

Reporting Line

Guest Services Team Leader > Guest Services Manager/Supervisor > Executive Management Team

Job Scope

To supervise and lead a small team of housekeeping room attendants; to ensure cleanliness in all assigned areas,

to report rooms ready for occupancy after cleaning, and to manage the supply of all housekeeping requirements

i.e. chemicals, cleaning tools, linen, tea, coffee, milk, sugar, toiletries, and its distribution. This role involves

adherence to local regulations concerning health, safety, or other compliance requirements, as well as company

standards and local policies and procedures.

- Ensures the implementation of housekeeping standards and procedures by participating in the actual cleaning and maintenance processes of the allocated area.
- Helps the Guests Services Manager/Front Office Team to open and close the shift and ensure effective shift hand over.
- Assists with the preparation of efficient work schedules and rosters.
- Ensures that room attendants complete all of their assigned daily room cleaning as per housekeeping standards.
- Ensures that room attendants complete their allocation of rooms in a timely manner.
- Assists in the weekly housekeeping productivity report. Use each week's results to better the department.
- Performs room inspections to 5 star resort standards.
- Co-ordinates special projects (e.g. deep cleaning, vermin control, window and carpet cleaning, room
- Personally conducts training for all housekeeping colleagues as required.
- Provides feedback on performance to Guest Services Manager for the purpose of performance evaluations,



probation periods, annual performance reviews, promotion or transfer consideration and salary reviews.
- Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained by all room attendants at all times.
- Attends all property trainings/meetings and daily briefings as required
- Adheres to all at Hotel Group policies and procedures.
- Manages storage areas under allocated jurisdiction.
- Maintains adequate stock levels and order stock as required.
- Manage linen, ensure rejected and missing linen is reported. Maintain stock levels.
- Actively participates in energy saving and recycling initiatives and ensures all room attendants follow the same.
- Ensure that the team is taking care of the company's and any apartments equipment.
- To carry out any additional tasks and projects as requested by management.

Human Resources Responsibilities

Assist the Management Team in the following:

- Establish on-going On Job Training Programs within the department to meet company standards.
- Induct current staff into the team, department, and property in the first week of your employment.
- Ensure that all staff under your control carry out their duties in accordance with company and property procedures.




- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Updated: Friday, 18 August 2017 - 2 of 3 - Initial: ______

- Clean guest rooms, storage areas and corridors as allocated to the required standard.
- Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
- Report any lost property following correct procedures.
- Carry out programmed / regular cleaning duties as allocated.
- Use and clean equipment with care, reporting any defective equipment to manager.
- Ensure all department equipment is maintained to a high standard.
- Ensure that care is taken with all equipment owned by the company.
- Ensure that the upmost care is taken with each apartments equipment, furniture and fittings. Understanding that our company manages the apartment on behalf of owners.
- Report any suspicious persons or items to manager.an assumption
- Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer's instructions.
- Meets room cleaning productivity as per targets set by individual property.
- Reports damage or malfunction in hotel rooms to superior.
- Requires work in damp, dusty and dirty areas.
- Must clean up human waste and other body fluids, as required.
- Responsible for daily disposal of trash, waste, and other disposable materials.
- Dust furniture, light fixtures, window sills, bedheads, curtain rods, etc.
- Vacuum & mop floors in all guests rooms on each departure and, if required, during a service.
- Clean toilets, bathroom sinks, kitchen sinks, mirrors, baths and showers d

📌 Housekeeping Team Leader (Whitsundays)
🏢 Athotelgroup
📍 Whitsundays