Make a real difference with Estara

Are you ready to coordinate in-home support, build strong client relationships and help Support Workers deliver quality services?

For more than 60 years, Estara has been a trusted South Australian disability services provider, specialising in support for people with spinal cord injury, neurological conditions, and related disabilities. Our experienced team brings together specialist expertise and lived experience to deliver high-quality supports to more than 800 people across South Australia.

When you join Estara, you’ll be part of a collaborative team with a strong sense of purpose and a commitment to doing excellent work together. Our approach is underpinned by our shared values: Stronger Together, Ethical Actions, Quality Driven and Solution Focused.

We are seeking a passionate Client Service Coordinator to join our In-home and Community Support team, based in Mount Gambier. Reporting to the Operations Manager – South East, you will undertake the responsibilities outlined below.

About the role

As a Client Service Coordinator at Estara, you will:

- Coordinate and manage comprehensive in-home support that meets clients’ needs, in line with their service agreements and relevant legislation
- Provide direction, advice and support to Support Workers, empowering their development through supportive leadership and helping build effective and appropriately trained teams
- Empower and develop Support Workers through supportive leadership
- Build trusted relationships with clients, Support Workers, peers, leaders and other key stakeholders
- Collaborate with the In-home and Community Support team to deliver client-focused services and contribute to Estara’s strategy
- Contribute to client safeguarding and service excellence, follow organisational policies and procedures, uphold our values and maintain strict confidentiality
- Work safely, promptly report WHS concerns, incidents and hazards, and contribute to a supportive, constructive and inclusive workplace





This role offers the opportunity to make a difference through comprehensive in-home support, while helping Support Workers develop and working collaboratively with our In-home and Community Support team.

About you

You will bring:

- Current knowledge of the disability services industry
- Highly developed interpersonal skills, with the ability to communicate with diverse people and deliver a high level of customer service
- The ability to empower and develop Support Workers
- The ability to work effectively in an autonomous role
- Empathy and the ability to remain calm in stressful circumstances
- Strong problem-solving and time management skills
- Tertiary qualifications in disability, community services, nursing or a related discipline, or equivalent industry experience, will be highly regarded
- Experience in the disability sector and knowledge of NDIS worker requirements relating to restrictive practices and person-centred support will be highly regarded
- A current South Australian full driver’s licence
- A DHS Working with Children Check, NDIS Worker Screening Check and any other relevant screenings stipulated by DHS/NDIS, with at least six months’ validity
- Availability for intrastate travel, which may include Naracoorte and surrounding areas, and work outside normal business hours as required

Why join Estara?

- Purpose-led work with one of South Australia’s most experienced disability service providers
- Opportunity to coordinate in-home support that meets clients’ needs and helps Support Workers develop
- Collaborative In-home and Community Support team environment
- Supportive leadership and team culture
- Flexible working arrangements
- Salary packaging and novated car leasing
- Paid parental leave
- Wellbeing leave
- Employee Assistance Program
- Discounted health insurance and other employee benefits

How to apply

Please submit your application, including a current resume and cover letter addressing the key requirements of the role.

To learn more about this opportunity, please contact Estara on 1800 378 272 for a confidential discussion.

📌 Client Service Coordinator (Mount Gambier)
🏢 estara
📍 Mount Gambier