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Customer Service Officer

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Job Description

About the Centre

Located just minutes from the Port Macquarie CBD, this is more than a swimming pool — it’s a vibrant community hub where people of all ages come to stay active, learn, and connect.

As part of The Y NSW, the centre plays an important role in supporting the local community. Every membership, class, and visit helps fund a wide range of youth and community programs — so working here means contributing to something bigger than just a job.

What you’ll find here





The centre offers a dynamic aquatics environment, including:

- 50m outdoor Olympic pool
- 25m dive pool
- Kids and toddler pool
- Swim school programs for all ages
- Aqua aerobics and fitness programs

It’s a space that’s always active — from early morning lap swimmers to families, school groups, and community programs throughout the day.

Your Role

- Welcome members and visitors with exceptional customer service
- Manage memberships, bookings, and program enquiries
- Process payments and transactions accurately
- Support smooth day-to-day centre operations
- Handle customer feedback and resolve issues professionally

What We’re Looking For

- Friendly, professional and approachable
- Strong communication and problem-solving skills
- Ability to multitask in a rapid‑paced environment
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📌 Guest Experience Attendant - Bar, Café & Events (Port Macquarie)
🏢 Panthers Group
📍 Port Macquarie