Guest Relations Supervisor (Executive Lounge)

Additional Information
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 30 Pitt Street, Sydney New S 2000, Australia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**What we ask of you:**

- A genuinely warm & welcoming demeanour.
- Personable communication skills.
- Energising motivation - its infectious - no job is too big or too small.
- A passion for the industry, a want to be the best in service.
- New South Wales Responsible Service of Alcohol.
- Prior experience in a similar role

POSITION SUMMARY

- Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Take and confirm reservations and cancellations.
- Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
- Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
- Contact appropriate individual or department as necessary to resolve guest requests.




- Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using explicit and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

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📌 Supervisor - Civil (Sydney)
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📍 Sydney